Hyatt Assistant Executive Housekeeper in AMMAN, Jordan
At the moment we're looking for Assistant Executive Housekeeper to join our energetic, enthusiastic and passionate team at Grand Hyatt Amman. *Grand Hyatt Amman* enjoys a prime location at the heart of Amman. Grand Hyatt Amman is only a 45-minute drive from Queen Alia International Airport. The 312 rooms equipped with an array of modern amenities and latest technology For meetings and conferences, the hotel is well equipped for hosting business and social gatherings of every description. Over 350 colleagues are committed to maintaining the highest standards of luxury, quality and service which define the company. As Assistant Executive Housekeeper,you will be reporting directly to Executive Housekeeper and below are some of the key responsibilities _ _ _Administration_ * Assists the Executive Housekeeper in the smooth and efficient running of the Housekeeping department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to. * Assists in the preparation and updating of the Housekeeping Departmental Operations Manual. * Conducts regular communications meetings, ensuring that departmental briefings and meetings are effective carried out in the absence of Executive Housekeeper. * Reads and updates the Communications Log Books. * Prepares monthly activity reports. * Coordinates and maintains equipment maintenance reports and records. _Customer Service_ * Ensures Housekeeping Team Leaders, Attendants and Coordinators deliver the brand promise and provide exceptional guest service at all times. * Ensures Team Leaders, Attendants and Coordinators also provide excellent service to internal customers as appropriate. * Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved adequately. * Maintains positive guest and colleague interactions with good working relationships. * _Financial_ * Assists Executive Housekeeper to maximise associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests. * Assists Executive Housekeeper to ensure that Housekeeping operates with the lowest possible cost structure while also delivering on the brand promise to the guest, proactively managing costs based on key performance indicators. * Ensures all relevant hotel, company and local rules, policies and regulations relating to financial record keeping are adhered to, including the timely and accurate reporting of financial information. _Operational_ * Conducts inventory of guest supplies, cleaning supplies, printing and stationery for the rooms, linen, etc and report to the Executive Housekeeper. * Informs the Executive Housekeeper to requisite for supplies as required for Housekeeping. * Carries out inventory-taking of supplies and operating equipment as required by the Finance Department. * Ensures the hotel flower arrangements and maintenance are properly carried out by the florist. * Reports any pest-control issues to the Executive Housekeeper. * Conducts regular inspections of rooms, ensuring standards of cleanliness is maintained at all times. * Ensures no defect or dirty rooms are sold to a guest. * Ensures the proper handling and control of lost and found items. * Conducts frequent and thorough inspections of guest rooms and Rooms areas in general, together with the Front Office Manager and/or Executive Housekeeper. * Ensures all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are prepared with the appropriate welcome and other amenities. * Works closely with the Front Office and Engineering Departments to block rooms as necessary for maintenance. * Ensures all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate. * Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented. * Works closely with other management personnel in asupportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. * Ensures Team Leaders and Attendants work in asupportive and flexible manner with other departments, in a spirit of “We work through Teams”. * Ensures daily operation runs smoothly _Personnel_ * Assists in the recruitment and selection of all Housekeeping Associates. To follow hotel guidelines when recruiting and use a competency-based approach to selecting Associates. * Assists to ensure the punctuality and appearance of all Team Leaders and Attendants, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. * Assists to conduct annual Performance Development Discussions with Team Leaders and Attendants, tosupportthem in their professional development goals. * Assists the Executive Housekeeper to plan and implement effective training programmes for all Housekeeping Team Leaders and Attendants. * Supports Departmental Trainers through ongoing feedback and assistance at monthly meetings. * Develops the skills and effectiveness of all Team Leaders and Attendants through the appropriate training, coaching, and/or mentoring. * Prepares and posts weekly work schedules, making sure that they reflect business needs and other key performance indicators. * Encourages Team Leaders and Attendants to be creative and innovative, challenging and recognising them for their contribution to the success of the operation. * Ensures Team Leaders and Attendants have a complete understanding of and adhere to Associate rules and regulations. * Ensures Team Leaders and Attendants follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security. _Other Duties_ * Attends and contributes to all training sessions and meetings as required. * Is knowledgeable in statutory legislation in Associate and industrial relations. * Exercises responsible management and behaviour at all times and positively representing the hotel management team and Hyatt International. * Reads the hotel's Associate Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety. * Ensures high standards of personal presentation and grooming. * Responds to changes in the Housekeeping functions as dictated by the industry, company and hotel. * Carries out any other reasonable duties and responsibilities as assigned. _ Core Skills_
_Produces Quality Work_ The ability to produce high quality work in a consistent and reliable manner, in support of Hyatt’s standards and processes_ _
_Achieves Results_ The ability to identify priorities, solve problems, produce desired results and be accountable for commitments _Promotes Teamwork and Collaboration_ The ability to build relationships within and across functions, balance individual and team goals, respect others and value different perspectives. _Communicates Effectively_ The ability to listen actively and identify appropriate messages and delivery methods to effectively influence others. _Shows Initiative and Resourcefulness_ The ability to initiate action, make decisions, adapt, drive change, use resources efficiently and solve problems quickly, creatively and practically· _Focuses on Customers_ The ability to identify needs, shape actions and add value to relationships based on a central focus of customer satisfaction _ _ _Leadership Profile_ * _Car__e_
Hyatt’s higher purpose is based on care. Caring leaders build trust and engagement by cultivating genuine relationships. The capacity to care for one another is one of the strongest of all human traits. At the centre of caring is empathy. Leaders exhibit empathy when they connect personally and deeply with those around them. * _Serv__e_ Serving leaders create success for and through others. Such leaders are motivated by service to the higher purpose, the business and its stakeholders – not by the pursuit of power or personal gain. The success of these leaders is gauged by the success of others. They don’t try to solve all problems or to have all of the answers: they thrive by unleashing others in pursuit of goals. They understand and take direct responsibility for growing the next generation of leaders.
*Learn* Learning leaders are inspired by learning and they take pride in further developing themselves. They are not afraid of – and they learn from – mistakes and failures. They make the intentional decision to continue to learn and grow throughout their lives, challenging themselves to be and do more, and gaining broader experiences. With their high learning agility and ability to be vulnerable, they reflect on and learn from experience, apply that learning to perform successfully under new or first-time conditions and share their learning, and themselves, with other
_Adap__t_ Adaptive leaders demonstrate agility in the face of continuous change. They anticipate and thrive in changing environments where diversity of thought fosters innovation and creativity. They have the ability to create a climate where individuals can take risk, experiment, and learn from failure: often times with great speed. Adapting leaders constantly think about what changes are needed to stay relevant in the marketplace and to fulfil the organization’s purpose.
_Achiev__e_ Achieving leaders prioritize and do what is best for the business. They are outcome oriented and understand that superior financial performance benefits all stakeholders. They are bold, strategic and future-oriented. They see the big picture, understand how the different components of a system interconnect and behave over time, and help make sense out of complexity by simplifying. They possess sound judgment and can make quick decisions when needed.
· 5-7 years of Housekeeping experience including management experience. · Demonstrated understanding of hotel operations. · Demonstrated commitment to a compliance and quality function.
Primary Location: JO-AM-Amman
Organization: Grand Hyatt Amman
Job Level: Full-time
Req ID: AMM000178
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.