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Hyatt Sales Executive in AMMAN, Jordan


What is your passion? Whether you are into tennis, shopping or karaoke, at Hyatt we are interested in YOU. At Hyatt, we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. In addition, we are looking for more people like this to join our friendly and professional team.

Now we are looking for Sales Executive to join our energetic, enthusiastic and passionate team at Grand Hyatt Amman

Grand Hyatt Amman enjoys a prime location in Amman. Grand Hyatt Amman is only a 30-minute drive from Queen Alia International Airport. The 312 rooms equipped with an array of modern amenities and latest technology.

For meetings and conferences, the hotel is well equipped for hosting business and social gatherings of every description, with nine flexible function rooms. Over 340 colleagues are committed to maintaining the highest standards of luxury, quality and service which define the company.

As for Sales Executive you will be reporting directly to Director of Sales and Marketing and below are some of the key responsibilities:


  • To ensure that an efficient and accurate filing system, both manual as well as electronically is maintained at all times.

  • To ensure that up to Opera records of all corporate and group accounts.

  • To attend the daily and weekly Sales & Marketing Meeting.

  • To ensure that all meetings are well planned, efficient and results oriented.

  • To keep and to safeguard all contracts and financial documents.


  • To develop in conjunction with the Director of Sales & Marketing and Associate Director of Sales a structured, timely, achievable personal business plan.

  • To achieve targeted RMSI position in competition set and Amman market.

  • To support staff needs in other Divisions based on the hotel priorities and anticipated business levels.

  • To maintain complete and supported records of all sales agreements, contract and quotes for the hotel as per Hyatt International Policies & Procedures.

  • To have a good understanding of contribution margins for each product results and work with respective heads of departments to maximize Operating results.

  • To achieve targets in terms of number of new active Accounts, Room Nights, Banquet Covers and Revenue as set by the Director of Sales & Marketing.

  • To submit monthly entertainment schedule to the Director of Sales & Marketing for approval.

Other Duties

  • To attend and contribute to all training sessions and meetings as required.

  • To exercise responsible management and behavior at all times and positively represent the hotel management team and Hyatt.

  • To handle guest and employee inquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.

  • To ensure that the Place of Work and surrounding area is kept clean and organized at all times.

  • To maintain strong, professional relationships with the relevant representatives from competitor hotels, business partners and other organizations.

  • To read the hotel's Employee Handbook and to have an understanding of and to adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health, safety and environment.

  • To ensure high standards of personal presentation and grooming.

  • To respond to changes in the Sales & Marketing function as dictated by the industry, company and hotel.

  • To carry out any other reasonable duties and responsibilities as assigned.

Leadership Profile

  • Car e

Hyatt’s higher purpose is based on care. Caring leaders build trust and engagement by cultivating genuine relationships. The capacity to care for one another is one of the strongest of all human traits. At the centre of caring is empathy. Leaders exhibit empathy when they connect personally and deeply with those around them.

  • Serv e

Serving leaders create success for and through others. Such leaders are motivated by service to the higher purpose, the business and its stakeholders – not by the pursuit of power or personal gain. The success of these leaders is gauged by the success of others. They don’t try to solve all problems or to have all of the answers: they thrive by unleashing others in pursuit of goals. They understand and take direct responsibility for growing the next generation of leaders.

  • Learn

Learning leaders are inspired by learning and they take pride in further developing themselves. They are not afraid of – and they learn from – mistakes and failures. They make the intentional decision to continue to learn and grow throughout their lives, challenging themselves to be and do more, and gaining broader experiences. With their high learning agility and ability to be vulnerable, they reflect on and learn from experience, apply that learning to perform successfully under new or first-time conditions and share their learning, and themselves, with others.

  • Adap t

Adaptive leaders demonstrate agility in the face of continuous change. They anticipate and thrive in changing environments where diversity of thought fosters innovation and creativity. They have the ability to create a climate where individuals can take risk, experiment, and learn from failure: often times with great speed. Adapting leaders constantly think about what changes are needed to stay relevant in the marketplace and to fulfil the organization’s purpose.

  • Achiev e

Achieving leaders prioritize and do what is best for the business. They are outcome oriented and understand that superior financial performance benefits all stakeholders. They are bold, strategic and future-oriented. They see the big picture, understand how the different components of a system interconnect and behave over time, and help make sense out of complexity by simplifying. They possess sound judgment and can make quick decisions when needed.


  • High level of passion, enthusiasm and drive for results.

  • Proven track of a minimum 1 years’ experience as Sales Executive in 5 stars hotel in Amman, Jordan.

  • Charismatic leader who can inspire and motivate team.

  • Excellent communication skills across all mediums - presentation, telephone; correspondence, face-to-face etc. in English, a 2nd language is preferred.

  • Bachelor’s Degree.

  • Ambitious and eager to learn, grow and further develop own career.

  • High level of common sense and high skill of problem solving and decision-making.

  • Excellent skills in Microsoft (Word, Excel and PowerPoint).

  • Drive for results to outperform competition.

Primary Location: JO-AM-Amman

Organization: Grand Hyatt Amman

Job Level: Full-time

Job: Sales

Req ID: AMM000227

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.