Hyatt Guest Services Host - Communication Center in AMSTERDAM, Netherlands

After opening Andaz Amsterdam Prinsengracht in October 2012 and Hyatt Place in January 2014, we are opening our third Hyatt hotel in Amsterdam: Hyatt Regency Amsterdam, the place to connect!

Hyatt Regency Amsterdam will offer 211 guestrooms, including 13 suites, one Regency Executive Suite and one Presidential Suite. The hotel will feature meeting and ballroom space, a restaurant, bar and fitness center. The restaurant and bar, inspired by the Dutch Colonial Dining Hall will offer culinary specialties, with Dutch and Indonesian influences.

Job Description In this role you will be part of the Front Office team, consisting of the Front Office Manager, Assistant Managers Front Office, Team Leader Guest Services, Front Office Hosts and Bell Attendants.

The Guest Services Host is responsible for answering all phone questions relating to the hotel and appoints requests to other departments when necessary. You are recording the guests’ food and/or beverage orders and offering menu suggestions as well. Facilitating efficient communication for both guests and hotel staff members is very important is this position.

Profile * We are looking for a candidate ideally with a relevant degree in hospitality or tourism. * In addition we expect a minimum of 1 year work experience in the front or back office department of a hotel, preferable with the luxury international brands. * Well-developed communication and customer relations skills should be your strength. * A motivated, hands-on and multi-tasking personality would fit both the position and Hyatt´s organization culture perfectly. * Proficiency in English as well as Dutch is very important.


Interactions with others teach us the most about ourselves: what’s important to us, how we spend our time, what interests and excites us. It’s the connections we make that shape who we are.

We’ve created a place designed around the power of meaningful connections. A place filled with delightful surprises. Where guests come together to share, socialize and collaborate; to exchange ideas with colleagues, reconnect with friends, family or with themselves; and recharge in the course of their busy lives. A place where dynamic interactions—from quick coffee dates to shared culinary experiences to meetings and special events— energize its many spaces. Everything is right here, under our roof and within easy reach. Our commitment to creating effortless experiences—whatever the needs, whatever the occasion—ensures guests and planners can confidently leave every detail to us.

Welcome to making the most of all of life’s connections.
Primary Location: NL-NH-Amsterdam
Organization: Hyatt International
Job Level: Full-time
Job: Guest Services
Req ID: AMS000229

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.