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Hyatt Restaurant Manager - Dirty Rascal in ATLANTA, Georgia

Description:

When you stay at a Thompson Hotel, you are welcomed as a resident. With intuitive service, each guest is provided a tailored experience, enhancing personal travel journeys and bridging connections to the local perspective. Our hotels are located in timeless destinations, creating the kind of distinct experiences that can transform your day, your trip or even your life.

This is not your typical career opportunity. At Thompson Buckhead, a member of the Hyatt collection, we believe our team members can thrive in an empowered, supportive, creative and energetic environment. We’re looking for an individual who embodies the luxury lifestyle experience. An ideal Thompson team member has a passion for creating unique experiences that can quickly perpetuate a culture of great design and superlative service, with a sharp sense of humor. This candidate will have a passion for exceptional hotel service and who can express that belief in an atmosphere of spontaneity and authenticity.

Job Description:

Our guests Thompson Buckhead | Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Restaurant General Manager – Dirty Rascal is an integral part of the hotel's overall Food and beverage team. This candidate is responsible for managing Dirty Rascal – the 140-seat signature restaurant and lobby bar. The restaurant pays homage to the essence of great Italian-American dining establishments by referencing the flavors, style and tableside flair while shining light on modern techniques that appeal to today’s diners.

This position reports to the Director of Restaurants, Bars & Events. This candidate is responsible for managing the daily opportunities required by strong leadership, and manage the day-to-day operation of restaurant. This position is also ultimately responsible for the quality of service provided.

Responsibilities:

  • Effectively lead operational excellence with focus on financial, team member and guests results metrics.

  • Development of strategic direction and drive the execution of restaurant bar and food operations.

  • Ensure highest quality of food and beverage standards for product and service are maintained.

  • Attendance and participation in management, staff and preconvention meetings.

  • Impact and influence the growth of restaurant revenues

  • Develop and mentor high potential leaders within the department.

  • Ensure all brand standards are implemented and maintained.

  • Oversee and assist with the processes and training at the property.

  • Create competitive and progressive growth culture within the department with high team member retention.

  • Empowers employees to provide excellent service for both internal and external customers.

  • Timely analysis of Food and Beverage pricing for the restaurant.

  • Development, maintenance and accountability of departmental control procedures.

  • Observes service behaviors of employees and provides feedback to individuals including praise and necessary discipline.

  • Understands the impact of department’s operations on the overall property financial goals and manages to achieve or exceed goals.

  • Ability to monitor operations and access need for adjustments both during operational situations as well as for structural improvement and growth.

  • Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

  • Analyzes information and evaluating results to choose the best solution and solve problems.

  • Has full knowledge and understanding of our company’s handbook, SOP’s and processes; adheres to and enforces those in a fair and consistent manner.

  • Participates in employee progressive discipline procedures.

  • Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

  • Is the final interview for and signs off on all new associates hired into the restaurant

  • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job

  • This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.

Qualifications:

  • Full Time Management Position that requires full flexibility, ability to work weekends and holidays and a varied schedule

  • A true desire to understand and anticipate the needs of others in a fast paced environment

  • Refined verbal and written communication skills

  • Must be proficient in general computer knowledge, including a working knowledge of point of sale systems

  • Candidates should be extremely detail oriented and organized

  • Candidates should possess proven leadership skills

  • Candidates should possess strong food and beverage knowledge. Beverage knowledge should include wine, spirits and beer

  • Must possess Hotel experience and a thorough understanding of restaurant service

  • Previous experience as an Restaurant (F&B) Manager or Assistant Restaurant (F&B) Manager preferred.

  • Knowledge of Health and Sanitation Practices

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

This is not your typical career opportunity. This is the Hyatt Touch.

Hyatt is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity

Primary Location: US-GA-Atlanta

Organization: Thompson Buckhead

Pay Basis: Yearly

Job Level: Full-time

Job: Bars/Restaurants/Outlets

Req ID: ATL005320

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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