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Hyatt Experience Planner - Full Time ($500 Signing Bonus!) in AUSTIN, Texas

Description:

More than a spa resort, health retreat, or luxury hotel, Miraval Austin is an unrivaled wellbeing space that puts purpose and people at our core, serving as a catalyst for changing lives and celebrating individuality. We are currently seeking Full Time Reservations Experience Planner to share our Vision – to create the most imaginative, authentic and meaningful wellness experience. As an Experience Planner, you are responsible for overseeing the Experience Planning and Reservations process for guests, developing relationships with clients and offering helpful suggestions and solutions to their wellbeing planning needs. You will learn about experiential wellbeing travel and align guest intention with the spa treatments, activities, lectures and workshops to create a life changing Miraval stay.

Experience planners are Miraval experts who move up in the company quickly. This is the perfect position for those who are interested in wellbeing and looking to start a career. In this position you will be trained to be an expert guide for our guests in the areas of Spa and Integrative Wellness. You will be the first contact for guest inquiries and able to forge relationships with clients before they arrive.

Essential Functions

  1. Deliver superior experience planning for guests of all three Miraval Resorts

  2. Make authentic connections with Miraval guests both on the phone, via email and chat

  3. Provide helpful and cooperative communication between departments.

  4. Attain proficiency in the Miraval catalog of experiences.

  5. Work independently using resources provided.

  6. Attend training classes to stay current on all aspects of Miraval procedures, services and offerings.

  7. Other duties and responsibilities as assigned

As part of the Hyatt and Miraval family, we offer a complete benefits package including:

  • Robust PTO package*

  • Complimentary* and discounted room nights with Hyatt Hotels & Resorts

  • Use of facilities, ability to participate in classes, and discounts on Spa services

  • Medical, dental and vision insurance*

  • Retirement Savings Plan (RSP) – 401K plan and Roth IRA with company match of up to 4%*

  • Tuition reimbursement

  • Family Bonding Time Pay*

  • Employee Stock Purchase Plan (ESPP)

*this benefit dependent on employment status

Miraval Austin’s Life in Balance Spa is honored to receive not only one, but two distinguished awards in 2020 – North America’s Best Resort Spa and Texas’ Best Resort Spa. We are seeking candidates who are driven and committed to helping us achieve continued success. Miraval colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it is career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Miraval Austin demonstrates a relentless commitment to a creating a safe working environment for all colleagues and guests with comprehensive protocols and training. Our property is accredited as a Global Biorisk Advisory Council (GBAC) STAR™ Facility. GBAC recognizes Miraval Austin as a showcase example of commitment to ensuring a clean, safe, and healthy environment for our employees, customers, and stakeholders.

Qualifications:

  • Positive attitude, willing to take work in a fast paced environment and thrives with change.

  • Exceptional verbal and written communication skills with ability to skillfully articulate resort information to guests.

  • Exceptional time management, detail and organizational skills.

  • Professional demeanor with exceptional verbal, written and electronic communication skills.

  • Flexible with schedule

Remote Agent Qualifications (position has possibility of being remote at management’s discretion)

  • Same as those outlined above but also include the following:

  • Work at resort in office twice a month

  • High Speed internet

  • At home office or space free of distraction and additional noise (pets, children, room-mates, spouses) and within 180 miles (3 hours) of a Miraval Resort.

Primary Location: US-TX-Austin

Organization: Miraval Austin Resort and Spa

Pay Basis: Hourly

Job Level: Full-time

Job: Reservations

Req ID: AUS005758

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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