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Hyatt Guest Relations Agent [starting at $14.75] in AUSTIN, Texas

Description:

We are proud to announce the openings of two lifestyle boutique hotels that will join the Hyatt Hotels and Resorts family in downtown Austin – Thompson Austin and tommie Austin which will make their debut downtown in the music and entertainment district this fall.

The role

This individual is responsible for responding to all incoming calls to the hotel (internal and external). The Guest Relations Agent must work well handling a high volume of calls which will include but is not limited to guest requests and reservation. They should also be comfortable answering questions relating to the hotel and the surrounding area. Successful candidates must have strong communication, good typing skills and organizational skills with an ability to multitask.

The hotels​

When you stay at a Thompson Hotel, you are welcomed as a resident. With intuitive service, each guest is provided a tailored experience, enhancing their personal travel journey and bridging connections to the local perspective. Thompson's unique hotels are timeless destinations, creating distinctive experiences that transform your day, your trip, or even your life. Thompson Austin offers 212 luxury guestrooms and Suites plus 17 residences along with a 10,000 square foot wellness center, 3 restaurant bar concepts by Land & Sea Department which are also open to the public, an expansive pool deck and private cabanas and over 10,000 square feet of flexible and traditional event space.​

The 193 king room tommie Austin is built for the spirited adventurer. Guest’s will be encouraged to explore Austin’s unparalleled offerings and in every square foot, tommie is an opportunity to meet and be inspired. Where art and atmosphere seep in from the surrounding neighborhood, and collaborations seep back out. tommie will feature a bespoke coffee and wine shop and allow guests to be the master of their own stay while still offering warm and authentic service.​

Both hotels are anchored on the ground floor by The Diner Bar The Grey Market, a street side concept serving daily fare for locals, residents and guests alike and helmed by award winning Chef Mashama Bailey. This mixed use project will also feature a residential tower – Siena – and 10,000 square feet of retail space.​

The benefits & perks​

We have you covered with an awesome rewards package! Health and welfare plans? We have a range of choices for you and your eligible dependents. Financial wellbeing? Got it! Opt into our 401(k) plan, College Saving Plan or the Employee Stock Purchase Plan. Oh, and we don’t want to leave out our lifestyle benefits! Paid time off including vacation, holidays and sick leave, paid Family Bonding Time, Adoption Assistance, discounted and complimentary rooms at Hyatt locations across the globe, free colleague meals during shifts, wellbeing & educational assistance and many more!​

About the hiring process​

We are stoked that you have chosen to express interest in joining our family. We will be sure to take a look at your application and get back to you within the next two weeks. Thank you for your patience while we do so.

Qualifications:

  • A true desire to satisfy the needs of others in a fast paced environment.

  • Refined verbal communication skills

  • Ability to sit for long periods of time

  • Must be able to work a flexible schedule, including weekends and holidays

  • Proficient in basic computer skills

  • Customer service experience preferred

Primary Location: US-TX-Austin

Organization: Thompson Austin - 5th and Brazos

Pay Basis: Hourly

Job Level: Full-time

Job: Guest Services

Req ID: AUS005831

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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