Hyatt Group Sales Reservations Coordinator in BEAVER CREEK, Colorado
Park Hyatt Beaver Creek Resort and Spa | With sweeping views from the base of Beaver Creek Mountain, Park Hyatt Beaver Creek Resort and Spa redefines the summer getaway in Colorado’s Vail Valley. Embrace Vail’s finest golf courses, whitewater river rafting, fly fishing and scenic hiking trails—all just outside our doorstep. Park Hyatt Beaver Creek Resort and Spa is seeking colleagues with unmatched service. We care for people so they can be their best.
The Group Sales Reservations Coordinator is responsible for supporting all operational and direct sales efforts of the Sales team. Primary responsibilities include the building, monitoring and managing of group room blocks within the Hotel’s available inventory and ensuring group contractual obligations are met.
Responsibilities include providing personalized service to Group Sales VIP’s, general office duties, preparing reservation sales related documents, ordering amenities. Consistent and clear communication with members of the sales team and of the operational team is key to this positions success.
Group Reservations Functions:
Maintain accuracy of group blocks including cutoff date, room pick up, room type, suite blocks, rates etc.
Ensure accurate billing set-up for prompt and accurate processing
Ensure appropriate inventory and information is available for individual call-in groups via all designated booking channels.
Set up and maintain master file for each group with pertinent information, including but not limited to approved changes applied to the group and documented conversations with clients, convention service managers and sales manager
Monitor group pick up, cut-off dates, rate and room type availability to maximize hotel revenues and client/guest satisfaction
Audit all assigned group blocks, room rates and concessions against PMS per contract once group has turned definite
Ensure that blocks entered are consistent with pattern for group and that room type blocks flow for duration of the block
Seek approval for additional rooms beyond contracted block as defined by revenue manager
Create HyRes group websites and links as necessary
Coordinate all group activity and information, including processing of reservations, rooming lists, advance deposits, and group resumes to necessary departments
Review rooming lists for accuracy of information, format and billing requirements; Facilitate consumption of any complimentary rooms or other contractual room requirements (e.g. complimentary upgrades) and communicate with all appropriate departments.
Identify, process and block rooms for GROUP staff and VIP lists as necessary Block special request reservations and suites
Monitor non-guaranteed GROUP reservations daily, and contact caller of reservation if needed. You will be responsible for canceling the reservation when required
Take in-house reservations calls from GROUP SALES customers and Central Reservation agents requesting on property assistance or any and all other calls pertaining to room reservations
Reviewing reports and ensuring department checklist is complete
The budgeted range for this position starts at $18.50 - $24.05. Actual pay will be commensurate with experience.
Excellent attention to detail and exceptional organizational and time management skills
Must be results- oriented and able to convey data-based information and ideas clearly
Must be effective in handling problems in the workplace, including identifying, anticipating, preventing and solving problems as necessary
Refined verbal and written communication skills
Must be proficient in general computer knowledge with advanced excel skills
2 years Hotel experience preferred
Knowledge of Hyatt's reservation systems and procedures preferred
HyRes knowledge preferred
Why Work at Hyatt?
Enjoy free employee meals in our employee dining hall
Discounted & Complimentary Hotel Room Nights
Medical Dental and Vision Insurance (full-time colleagues)
Retirement savings plan
Basic Life Insurance
After your first full year with Hyatt you will receive 2 weeks of paid time off
Excellent training and professional development
Opportunities to work around the world with Hyatt Hotels and Resorts
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
Our Values : Respect | Integrity | Humility | Empathy | Creativity | Fun
Primary Location: US-CO-Beaver Creek
Organization: Park Hyatt Beaver Creek
Pay Basis: Hourly
Job Level: Full-time
Req ID: BEA000199
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.