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Hyatt Spa and Program Manager in BIG SUR, California

Description:

Overview: At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Spa and Program Manager s is responsible for short and long term strategic planning of the Spa Alila as well as the oversight of the Alila Experiences & Activities program for our guests at Ventana Big Sur. Our Experiences & Activities offerings will be a signature element of our overall ‘Alila Experience’. This individual is a leader that can help us create and prepare our activities and programs offerings, they are highly creative and involved in leading guests activities to showcase the beauty of Big Sur and the surrounding area. The ideal candidate for this role is well versed in both luxury Spa experience as well as local activities.

Job responsibilities may include but are not limited to:

  • Develop marketing strategies and identify new markets, in all aspects of Spa Alila promotions, techniques and wellness offerings

  • Fiscal budgeting, analysis and capital improvement identification along with budget preparation.

  • Oversee the monthly Activities Schedule to ensure cost-effectiveness, easy implementation, balance of content, and that offerings are guest-driven.

  • Continuously evaluate all program offerings to leverage resources, ensure fiscal responsibility and ensure the high standards of Alila are being maintained.

  • Partner with Marketing, Sales and PR regarding scope of programs and how best to reach the Alila audience.

  • Train and uphold all Spa standards in accordance of the Alila brand

  • Intrinsically knowledgeable about Spa & Wellness trends in local market

  • Maintain connections and relationships with vendors and local community

  • Colleague development, aligning operations strategies and service initiatives to meet the hotels business objectives

Qualifications:

  • Refined verbal communication skills.

  • 3 years of previous industry experience.

  • Previous Spa Management experience required.

  • Fitness/ Wellness activity experience preferred.

  • Technical proficiency in all treatments

  • Service oriented style with professional presentations skills

  • Must have excellent organizational, interpersonal and administrative skills

Primary Location: US-CA-Big Sur

Organization: Ventana Big Sur, An Alila Resort

Pay Basis: Yearly

Job Level: Full-time

Job: Spa

Req ID: BIG000398

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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