Hyatt Security Officer - Casual in BIRMINGHAM, United Kingdom
One of the best situated hotels in Birmingham City Centre, Hyatt Regency Birmingham is a modern hotel that enjoys a prime central location. Our luxury hotel is just opposite the Library of Birmingham (the largest regional library in Europe) and five minutes’ walk from the exclusive Mailbox Bull Ring shopping centre and Grand Central, as well as Broad Street and Brindley Place. The hotel features 319 luxury rooms and suites, our Aria Restaurant, where guests can enjoy relaxed surroundings whilst enjoying cuisine with a selection of fine wines, or our Gentleman and Scholar Pub who specialises in gin cocktails and light bites with a stunning heated terrace which opens onto Broad Street. We also have 10 meeting rooms and Amala Spa & Club for wellness/beauty treatments a pool and gym.
We have a fantastic opportunity for a Security Officer to join our team. The main focus for this role is providing a high level of customer service to our guests. This position is people oriented, based in the main guest areas of the hotel you will provide extra support to the existing teams, by assisting residents and guests of the hotel with enquiries and challenges they may experience. The main tasks will be to produce written incident reports and statements, complete floor walks and checks of the hotel and to secure the building and contents. Working with Managers and team members to resolve a range of issues from noise problems through to more demanding and confidential issues, you will be able to handle a mix of clients from large corporate groups through to VIP and high profile clients. During the night shift there may also be a requirement to drive the hotel minibus for varying reasons.
Working on a casual basis, we would be unable to guarantee a set number of hours per week. The main shifts available are: 7am – 4.30pm, 1-10.30pm, 5pm - 2.30am and 9.30pm – 7am.
With an SIA Door Supervision qualification and current licence, the ideal candidate will have work experience as a Security Officer. You will also have a full clean driving license.
Good practical, operational and adequate administrative skills are an asset, as is a valid First Aid and Work qualification.
Good presentation and the ability to keep calm under pressure is a must for this role, as dealing with volatile situations can arrise.
Primary Location: GB-ENG-Birmingham
Organization: Hyatt Regency Birmingham
Job Level: On-call/Casual
Req ID: BIR000381
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.