Hyatt Conference Services Manager in CHARLESTON, South Carolina
The Conference Services Manager is responsible for the quality of the conference group experience and revenue generation through up selling groups. Requires a detail oriented, organized and flexible individual. Must be able to multi-task, problem solve, be flexible and adaptable to differing situations. Due to the intensity of interaction, excellent inter-personal skills are a must.
*Essential Job Functions: * * Ensure contracted meeting space and event types are accurate in Envision * Organize traces in Envision for follow-up; be familiar with status of each * Effectively communicate with group contact immediately upon receiving their contract * Work directly with group contact to plan all aspects of events * Suggestively sell menus that meet the guests needs and maximize revenues * Work effectively with contacts by conducting detailed planning visits and planning calls * Ensure deposits are received no later than the due date and reminders are being sent timely to ensure this goal is met * Monitor group pickup, reservation cut-off date and estimated number of attendees * Up-sell products and services to clients * Ensure client files are kept organized and current with all required information * Prepare accurate and detailed Banquet Event Orders and Groups Resume, obtain client signature as approval and distribute to Operational Departments in a timely manner * Create diagrams using Visio Diagram Software to ensure clients set up requirements are met * Order amenities for specified clients using departmental standards * Monitor changes to Banquet Event Orders; ensure that accurate information is communicated to respective departments in a timely manner * Plan and conduct pre-convention meetings with clients and applicable departments * Coordinate with all departments to ensure smooth execution of the groups events * Check function room set ups prior to guests arrival, ensuring all details are in agreement with clients requirements and resort standards * Welcome group contact upon arrival at all group functions and ensure guest satisfaction * Upsells other resort services and amenities to guests * Provides prompt follow-up to all guest concerns * Provides general resort information for guests * Offers warm and sincere welcome/farewell for all guests of Wild Dunes Resort including use of guest name & good eye contact with each guest * Instills a calm, organized approach in all stressful situations * Conduct post conference meeting with contact prior to departure * Review final master bill prior to being sent to client for payment * Complete a comprehensive group recap report within 72 hours of groups departure including feedback from operational departments * Maintains an up to date working knowledge of all resort amenities as well as any special events * Interacts with resort staff in a professional manner, assisting other departments with necessary information * Attends appropriate resort, division and department meetings * Maintains a strong knowledge of hospitality trends, especially food & beverage * Maintains a professional appearance. Follows all Wild Dunes Resort dress code standards * Always maintains a professional demeanor and attitude * Ensure all incoming calls are answered within 3 rings with proper greeting and telephone etiquette * Maintains constant awareness of safety issues and report if incident occurs * Monitor and maintain cleanliness, sanitation and organization of assigned work areas
* High school diploma, GED, or the equivalent work experience required * Two or four year degree in field of choice preferred * Broad knowledge of hospitality & meetings industry required * Experience as a Conference Service Manager required * Prior Four or Five Diamond/Star experience preferred
Primary Location: US-SC-Isle of Palms
Organization: Wild Dunes Resort
Pay Basis: Yearly
Job Level: Full-time
Req ID: ISL000187
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.