Hyatt Golf Cart Attendant in CHARLESTON, South Carolina
Summary: The Golf Cart Attendant often provides the first point of contact for golf guests and is responsible for creating an excellent first impression. S/he is responsible for upkeep and cleanliness of the golf carts, as well as assisting guests with wiping down clubs, balls, etc. The Golf Cart Attendant will maintain the AAA Four Diamond standards.
The Golf Cart Attendant shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Wild Dunes Resort Culture as well as promoting Wild Dunes Resort as both the Destination and Employer of Choice!
Essential job Functions:
Greets and welcomes guests upon arrival
Unload clubs, cleans and places in bag drop area or cart
Wipe down clubs and loads them into their cars once guests are finished
Clean carts when guest return
Checks carts for damages, if damaged, reports immediately to Golf Shop
Ensures all carts are accounted for and plugged in prior to leaving for the day
Ensures grounds area is clean and prepared for the next day’s operations
Keeps range and practice area clean of golf balls, baskets, trash, etc.
Washes golf balls, supplies clean golf balls to ball machine. Cleans machine and surrounding areas
Cleans and organizes rental clubs, reports any missing or damaged clubs immediately to Head Professional
Keeps back room and cart area neat and clean
Communicates tee sheet changes to player’s assistants
Continually supplies carts to the staging area, ensuring all carts have a pencil and scorecard
Contacts appropriate party, if necessary, when a guest problem is reported
Provides general resort information for guests
Offers warm and sincere welcome/farewell for all guests of Wild Dunes Resort including use of guest name & good eye contact with each guest
Resolves guest problems and is empowered to act in absence of manager
Maintains an up to date working knowledge of all resort amenities as well as any special events
Interacts with resort staff in a professional manner, assisting other departments with necessary information
Up sells other resort services and amenities to guests
Always maintains a professional demeanor and attitude
Communicates all pertinent information to the Golf team
Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.
Acts with responsibility towards all company property, supplies and equipment.
Maintains a professional appearance. Follows all Wild Dunes Resort dress code standards.
Remains alert, courteous and helpful to the guests and colleagues at all times
Colleague is held accountable for all duties of this job and other duties as assigned.
Experience & Education:
High school educationrequired
Prior hospitality experiencepreferred
At least one-year customerservice experience preferred
Knowledge of the game of golfpreferred
Must be authorized to work inThe United States
Must be able to read, writeand speak English
Must be able to work wellunder pressure
Must be able to accuratelyfollow instructions, both verbally and written
Must be highly detailedorientated
Must be able to work in a fast-pacedenvironment
Must have excellent listeningskills
Must possesses excellentcommunication skills
Must be professional inappearance and demeanor
Must always ensure a teamworkenvironment
Ability to work a flexibleschedule that may include evenings, weekends and holidays
Must have the ability to dealeffectively and interact well with the guests and Colleagues
Must have the ability toresolve problems/conflicts in a diplomatic and tactful manner
Must have a passion forcreating an exceptional experience for all guests
Colleagues who are hired at Wild Dunes Resort will be verified through the federal E-Verify system.
Must be able to work in avariety of weather conditions (rain, wind, cold, sun & heat);
Must be able to stand &walk throughout the day, including on uneven surfaces;
Must be able to frequentlylift, push, pull & carry up to 10 lbs and occasionally up to 75 lbs;
Must be able to bend, squat,& twist on an occasional basis
Must be able to performsimple grasping, squeezing, and repetitive hand & arm movementsfrequently; and fine manipulation occasionally.
Primary Location: US-SC-Isle of Palms
Organization: Wild Dunes Resort
Pay Basis: Hourly
Job Level: Part-time
Job: Golf and Recreation
Req ID: ISL000608
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.