Hyatt Overnight Housekeeping Houseperson in CHARLESTON, South Carolina
Summary : The Houseperson is responsible for responding to the needs of housekeepers, management, front desk, dispatch and guest service calls. This is an overnight position and will support the Housekeeping department in providing all overnight housekeeping needs
The Houseperson shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Wild Dunes Resort Culture as well as promoting Wild Dunes Resort as both the Destination and Employer of Choice!
Essential job Functions:
Deliver linens and other supplies to room attendants and stock closets on assigned floors.
Maintains complete and effective ongoing stocking of all linen closets with the exception of linens and terries unless otherwise assigned
Keeps van/houseman vehicles stocked and orderly at all times
Report any needed repairs immediately to supervisor (such as leaky faucets or toilets, loose tile, broken windowpanes, missing nuts or screws, etc.).
Responsible for delivery of requested guest items
Receives and stores incoming freight accurately and promptly
Maintain cleanliness and organization of floor closets and vending areas.
Clean other designated areas such as fixtures, vending areas, and storage areasfor assigned floors.
Provides prompt response to all service calls, including any applicable guest, front desk or housekeeping request as needed
Maintains effective organization, layout, cleanliness, security, upkeep and maintenance of all storage closets and facilities
Follows through on lost and found procedures. No articles shall be removed from occupied spaces. Absolute respect for guest property should always be exercised.
Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.
Keeps accurate and legible records of all services
Provides accurate key control and effective security for all keys, buildings and vehicles
Helps maintain a clean and safe working environment in the housekeeping department
Communicates all pertinent information to the housekeeping team
Able to utilize the radio system as well as the HotSOS application to accept requests inputted by all departments at the hotel.
Maintains an up to date working knowledge of all resort amenities as well as any special events
Up sells other resort services and amenities to guests
Colleague is held accountable for all duties of this job, other duties as assigned and standards outlined in the Wild Dunes Resort handbook.
Experience & Education:
High school diploma or equivalent preferred
Prior hospitality or houseperson experience preferred
One year of customer service experience preferred
Authorized to work in the United States
Excellent verbal, written, and interpersonal skills
Highly detailed orientated
Must have basic knowledge of chemicals and their uses
Must be able to work in a fast paced environment and work well under pressure
Ability to resolve problems/conflicts and interact well with guests and colleagues
Maintain professional appearance and demeanor at all times
Ability to work a flexible schedule that may include evenings, weekends and holidays
Colleagues who are hired at Wild Dunes Resort will be verified through the federal E-Verify system.
Must be able to work in a variety of weather conditions (rain, wind, snow, heat)
Must be able to walk, climb into and out of and operate a vehicle frequently, with occasional stair climbing
Must be able to repetitively lift, push, pull & carry up to 15 lbs, frequently up to 25 lbs and occasionally up to 75 lbs.
Must be able to twist, bend and squat frequently; kneel or crawl occasionally; infrequently climb a ladder
Must be able to perform repetitive hand & arm movements, pushing and pulling and simple grasping frequently; squeezing, overhead reaching & fine manipulation occasionally
Primary Location: US-SC-Isle of Palms
Organization: Wild Dunes Resort
Pay Basis: Hourly
Job Level: Full-time
Req ID: ISL000484
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.