Hyatt Resort Restaurant Server in CHARLESTON, South Carolina
Summary : The Server is responsible for ensuring the standards of service in assigned food and beverage outlets. They will take orders, deliver food, drinks and other items to guests. The Server will act as a liaison between the kitchen and guests. They will assist with maintaining the AAA Four Diamond standards andshall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the Wild Dunes Resort Culture as well as promoting Wild Dunes Resort as both the Destination and Employer of Choice!
Server positions open at multiple Restuarants on the resort. Full Time, Part Time, and Seasonal positions available!
Essential job Functions:
Adheres to the steps of service using the service standards manual
Takes guests orders using seat numbers and appropriate order taking sheets
Enters orders accurately into POS systems
Familiarizes him/herself with all menus including three meal periods, lounge menu, wine and beverage lists
Resets dining room according to meal period and table needs
Performs food & beverage preparation duties such as preparing condiments, brewing coffee and ensuring work stations are stocked
Follows all proper bookkeeping and cash handling procedures
Ensures all opening, on-going and closing side work is complete and signed off by a manager on duty
Serves food and beverages to guests
Informs and promotes guests of daily/nightly specials
Checks guests’ identification to ensure minimum age requirement for consumption of alcoholic beverages
Removes dishes, glasses, silverware or other item from tables and countertops and takes them to the kitchen for proper sanitation
Cleans tables and/or counters & seats after guests are finished
Explains how various menu items are prepared, describing cooking methods and ingredients
Takes into consideration any special request, dietary issues made by the guest
Offers warm and sincere welcome/farewell for all guests of Wild Dunes Resort including use of guest name & good eye contact with each guest
Maintains an up to date working knowledge of all resort amenities as well as any special events
Up sells other resort services and amenities to guests
Describes and recommends wine pairings to guests
Ensures final quality check on food and beverage prior to serving guests
Monitors assigned tables for customer satisfaction, quality and additional service
Accurately prepares guest bills and provides in a timely manner and ensures accurate payment is received
Accurately reports tips & shift times in the appropriate location at the end of each shift
Addresses any guest issue promptly and with concern
Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.
Acts with responsibility towards all company property, supplies and equipment.
Maintains a professional appearance. Follows all Wild Dunes Resort dress code standards.
Colleague is held accountable for all duties of this job and other duties as assigned.
Experience & Education:
Prior hospitality experience preferred
At least one-year food & beverage experience preferred
Must be authorized to work in the United States
Must be able to read, write and speak English
Must be at least 18 years of age
Must be able to accurately follow instructions, both verbally and written
Must possesses excellent communication and listening skills
Must be professional in appearance and demeanor
Must be able to work under pressure and in a fast-paced environment
Must always ensure a teamwork environment
Ability to work a flexible schedule that may include evenings, weekends and holidays
Must have the ability to deal effectively and interact well with the guests and Colleagues
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Must have a passion for creating an exceptional experience for all guests.
Colleagues who are hired at Wild Dunes Resort will be verified through the federal E-Verify system.
Must be able to stand and walk throughout the shift
Must be able to frequently lift and carry up to 25 lbs at shoulder height;
Must be able to occasionally push/pull up to 75 lbs
Must be able to perform simple grasping, fine manipulation, overhead reaching, and repetitive hand & arm movements frequently; and squeezing occasionally
Wild Dunes is an Affirmative Action / Equal Opportunity Employer and offers equal employment opportunity to all, based upon individual merit and does not discriminate on the basis of race, color, religion, national origin, sex, gender, age, disability status, protected veteran status or any other protected class or category.
Primary Location: US-SC-Isle of Palms
Organization: Wild Dunes Resort
Pay Basis: Hourly
Job Level: Seasonal
Req ID: ISL000633
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.