Hyatt First Assistant Manager (Assistant Hotel General Manager) in CHARLOTTE, North Carolina
HYATT house is an extended-stay, residential-style hotel that aims to provide individual travelers with the feel of a modern condominium. The 163 room, all-suite property offer comforts of home such as fully equipped kitchens, flat panel HDTVs and free high-speed internet access. The public space features facilities such as a pool, a fitness center and a business center. A full breakfast every morning and an evening social on weekday evenings are complimentary to guests. HYATT house properties are located in urban, airport and suburban locations and can accommodate small corporate meetings and corporate clients seeking to place their employees on extended assignment.
The First Assistant Manager is directly responsible for the success of the overall operation of the property, along with some accounting. A hands-on approach is necessary to effectively manage the quality of customer service and guest suite cleanliness.
This position will report directly to the General Manager of the hotel. The responsibilities also include managing the daily hotel operations to achieve planned goals for operational integrity as measured by revenue, house profit, and RevPAR index while maintaining company standards for guest satisfaction, associate satisfaction, quality assurance, and asset protection. This position may also handle the purchasing and payroll submission for the property.
The First Assistant Manager will also be involved in the interviewing and hiring of new associates, as well as disciplinary measures. The ideal candidate must have a minimum of three years of management experience as well as the ability to demonstrate leadership and professional image to associates and guests. Must be able to work a flexible work schedule as the hours for this management position will vary.
Welcome to our new house, HYATT house!
* Minimum of three years of management and supervisory experience preferred (management experience in the service industry is strongly preferred) * Hotel experience preferred * 1-2 years experience working in a guest service oriented Food & Beverage establishment preferred * College degree preferred * Intermediate word and excel required * Excellent verbal and written communication skills. * Strong organizational, project management and detail orientation skills, with the ability to multi-task in order to meet a variety of deadlines * Strong interpersonal skills and a can-do positive attitude * Bilingual in Spanish a plus * Ability to work with minimal supervision required
Primary Location: US-NC-Charlotte
Organization: Hyatt House Charlotte/Center City
Pay Basis: Yearly
Job Level: Full-time
Job: Guest Service Operations
Req ID: CHA001648
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.