Hyatt Director of Sales in CHENGDU, China
Develops, implements, maximises, monitors and evaluates the hotel’s Sales Strategy (goals, tactics and actions) to achieve and exceed forecasted revenue figures.
Reviews sales files and systems to ensure correct booking procedures, including group room and meeting programme history, contractual agreements, room block analysis, credit and payment documents, etc.
Ensures active presence and updated room rates are available online.
Reviews reservations and ensures occupancy targets are being achieved and exceeded.
Ensures that all associates are provided with the skills necessary to “sell” the hotel and upsell where possible.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily.
Assists with the preparation of the Business Plan, Sales and Marketing budget and forecasts.
Strategically analyses business performance to facilitate accurate and meaningful forecasting.
Manages all the hotel sales brand contacts, enforces and maintains the hotel’s brand positioning and concept, agreed upon in the hotel’s Annual Business Plan.
College and above education degree, at least 3years wo rking e xperience in the same position.
Good communication skill both in Mandarin and English.
Leadership skills and knowledge of all tasks within the area of responsibility.
Ability and understanding of the market and competition.
Have stress tolerance, Work with high enthusiasm.
Primary Location: CN-51-Chengdu
Organization: Hyatt Place Chengdu Pebble Walk
Job Level: Full-time
Req ID: CHE001927
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.