Hyatt Director - Loyalty and Brands, Americas and Franchise in CHICAGO, Illinois
The Director, Loyalty and Brands, Americas and Franchise will be responsible for driving loyalty and brand business goals for all Americas and global Franchise hotels – representing both World of Hyatt and our portfolio of brands. Working with senior stakeholders across the enterprise, the Director will identify and act upon opportunities that drive brand contribution including: advocate program enrollments, drive brand preference and penetration strategies, and liaise with the program on Americas and Franchise hotel needs.
This position reports to the Vice President, Guest Experience, Strategy and Innovation.
Serve as liaison and resource for Americas region (CS, Ops, etc.) and Franchise leadership – driving loyalty and brand performance for owners, operators and other key stakeholders. Portfolio represents 736 hotels – currently over 73% of hotels.
Represent Americas Commercial Services and Franchise with Loyalty leadership and teams – partnering across Loyalty Operations/Analytics, Marketing and Partnerships - surfacing and resolving regional needs.
Responsible for driving Americas’ Enrollment Success Rate goals – championing the value of joining the program, simplistic tools and RVP engagement (708 hotels).
Oversee Franchise loyalty support – providing guidance and connection point to broader loyalty strategy.
Build the data story to reinforce program engagement by partnering with Loyalty Analytics and Consumer Insights – analyze data (HySat, Enrollments, etc.) to measure behaviors to achieve goals, slicing data for appropriate audience
Responsible for communicating new programs and updates to the field and ensuring that it is updated in all communication channels.
Engages, inspires and galvanizes the Americas and Franchise organizations around loyalty program and brand value through data-driven learnings and sharing best practices.
Actively collaborate with other Americas Commercial Services and Franchise leaders to address hotel, market and regional needs to drive direct metrics.
Demonstrate a commitment to Hyatt core values and behaviors to build.
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
Must be a dynamic leader with a proven track record of evaluating, identifying and executing against strategic opportunities
Strong leadership, problem-solving and collaboration skills
Strong quantitative and analytical background with attention to detail
Proven ability to lead within a matrixed organization
Superior written and oral presentation skills
A minimum of ten (10) years relevant professional experience, with a minimum of five (5) years of experience in loyalty hospitality or travel sector leadership role
Preferred: Previous multiple hotel/brand experience a plus
Ability to travel up to 20% of the time
Minimum: BA/BS Bachelor’s Degree required; MBA a plus
Primary Location: US-IL-Chicago
Organization: Hyatt Corporate Office
Pay Basis: Yearly
Job Level: Full-time
Req ID: CHI011061
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.