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Hyatt Global Director - IT Business Relationship Manager in CHICAGO, Illinois


Position Responsibilities

Ensures IT capabilities are delivered reliably, sustainably, cost-effectively and securely.

Champions the operating model for information and technology to foster business-oriented and digital-ready culture, mindsets, and practices.

Contributes to the development of the IT strategic plan and roadmap.

Communicates the vision for hospitality systems within Hyatt, and to its owners, operators, and franchisees.

Establishes a hotel technology council for regular strategic input, feedback and follow up.

Collaborates with IT and Operations to develop, maintain, and execute hospitality systems strategy and technology roadmap in conjunction with the operations business leaders.

Solicit and work with hotel leadership, owners, and operators to understand the needs of the organization and facilitate solutions.

Partners with operations leaders to develop business cases, seek approval, and initiate projects in support of the hotel operators.

Set and manage budgets for hospitality technology spend making recommendations for investments and cost reductions and helps to ensure the investment in technologies is consistent with overall strategic objectives and is within the plan and includes Hyatt’s owner and franchisee concerns and priorities.

Assists with vendor relationships to establish winning outcomes on behalf of Hotels and Owners.

Demonstrate a commitment to Hyatt core values (included in all job descriptions).

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary (included in all job descriptions).



10 years of IT management experience with escalating responsibilities

5-10 years of hotel IT support / IT management experience.

Strong understanding of modern hotel technologies and systems is required.

Knowledge of basic IT infrastructure, operations, and applications is also necessary.

Advanced Microsoft Office skills

Strong communications skills are required, for constituents at all levels of the company

Frequent international travel may be necessary.


Bachelors or Masters Degree in Electrical Engineering, MIS, or Computer Science preferred

Primary Location: US-IL-Chicago

Organization: Hyatt Corporate Office

Pay Basis: Yearly

Job Level: Full-time

Job: Technology

Req ID: CHI011037

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.