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Hyatt Guest Service Host in CHICAGO, Illinois

Description:

At Chicago Athletic Association, we believe our guests select us because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Guest Service Hosts are responsible for the initial greeting of the guest, assisting with the registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include: processing forms of payment and responding to guest inquires, assist with luggage, in-room dining orders, restaurant reservation, directions, wake up calls, future reservations, coordinates all guest requests, informs guests of hotel services, features, and room amenities. This position is to proactively resolve any service related concerns and provide appropriate follow up and exemplary customer service. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel jobs, we'd love to hear from you!

CAA associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.

Qualifications:

  • A true desire to satisfy the needs of others in a fast paced environment.

  • Refined verbal and written communication skills

  • Ability to stand for long periods of time.

  • Must be 18 years or older.

  • High School diploma or equivalent required.

  • Customer service experience is required, preferably in a hotel, restaurant or related field.

  • Must have ability to work full time including nights, weekends and holidays.

  • Requires strong command of the English language to include speaking, reading and writing.

  • Must be able to multi-task.

  • Ability to lift, pull, and push moderate weight (minimum of 50 lbs).

  • Must possess basic computer skills, i.e. Word, Excel, etc.

Use your past hotel job experience to make a difference at Hyatt. For immediate consideration for the Front Office Associate position, click Apply Now and complete an application for the Front Office Associate position on the Hyatt Careers Site!

Primary Location: US-IL-Chicago

Organization: Chicago Athletic Association

Pay Basis: Hourly

Job Level: Full-time

Job: Front Office

Req ID: CHI010893

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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