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Hyatt Senior Quality Assurance Analyst in CHICAGO, Illinois


Hyatt Hotels Corporation is an international hotel operating company with $4.5B in annual revenue and over 1000 properties spanning more than 60 countries. We are dedicated to completely reinventing the way we engage with our guests and are actively seeking transformative digital professionals to play a key role in these efforts. As a family-owned business since 1957, Hyatt has expanded to a global organization spanning 19 individual brands and engages with millions of customers every single year.

The Senior Quality Assurance Analyst will ensure that the software development meets the desired functionality according to the requirements. As a senior professional, he or she will be responsible for performing QA/UAT, developing test plans and test scripts, and mentoring other Quality Assurance Analysts on the team.

The QA Engineer’s role is to develop and establish quality assurance standards and measures for the information technology services within the organization. This individual will gather and analyze data in support of business cases, proposed projects, and systems requirements. This will include writing test plans and scripts for tracking defects and fixes in product development, software application development, information systems, and operations systems. The individual will also apply proven analytical and problem-solving skills to help validate IT processes through careful testing in order to maximize the benefit of business investments in IT initiatives.


Work closely with product, design, and development team members to understand business requirements and to communicate problem impacts.

Work with other QA team members to help develop and establish quality assurance measures and testing standards.

Drive test strategy for the team.

Mentor other QA analysts on the team.

Create and execute test plans and scripts that will determine application quality.

Communicate test progress, test results, and quality of application changes.

Analyze test results to discover and report out on defects.

Track multiple test executions simultaneously and synthesize results.

Assist in environment setup and management in preparation for test execution.

Use creativity and initiative to improve product test coverage and effectiveness.

Use testing web technologies, services, and physical devices and an understanding of Java technologies, XML, JS, CSS, and HTML to deliver robust test suites.

Demonstrate a commitment to Hyatt core values.

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.


3 years direct experience as a senior tester level for major application integration and/or major application product release.

Strong knowledge of system testing best practices and methodologies.

Expertise in documenting defects with high level of detail, accuracy, and informative recreation steps using JIRA.

Proficient in the preparation of test data and regression test scripts.

Proficient in cross browser, cross platform web testing with SauceLabs or equivalent tools.

Proficient in testing web services (REST and SOAP) testing using SoapUI, Postman or equivalent tools.

Proficient in leveraging Splunk or similar tools to view system logs and troubleshoot potential defects.

Sound knowledge of Jenkins for Continuous Integration.

Direct hands-on experience with ad hoc query programs, automated testing tools, and reporting software.

Demonstrated experience in the Agile/Scrum development process.

Demonstrated use of Java, XML, JS, CSS and HTML.


BS in Computer Science or equivalent combination of technical education and work experience

Primary Location: US-IL-Chicago

Organization: Hyatt Corporate Office

Pay Basis: Yearly

Job Level: Full-time

Job: Technology

Req ID: CHI011104

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.