Hyatt Assistant Manager - Front Office (Local) in CHONGQING, China
Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to Front Office Manager for necessary action and assure follow up with guests.
To exercise initiative and resourcefulness in all aspects of group handling and to co-ordinate and co-operate with Sales, Rooms and F&B departments in all arrangements.
Ensures that the cashiering procedures are strictly adhered to and that all floats are used appropriately in accordance to Policies & Procedures set by the Hotel and personnel with access to floats comply with internal Policies & Procedures established by Finance.
Conducts daily pre-shift briefings to employees on room occupancy, arrival and departures, functions/ event and special attention that is needed.
Has working experience in International Hotel Brands
Expert in Opera
Fluent in English speaking, reading and writing
Has good communication skills and problem solving skills
Primary Location: CN-50-Chongqing
Organization: Hyatt Regency Chongqing
Job Level: Full-time
Job: Front Office
Req ID: CHO000593
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.