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Hyatt Assistant Manager - Front Office (Local) in CHONGQING, China

Description:

  • Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to Front Office Manager for necessary action and assure follow up with guests.

  • 礼貌并高效的处理客人的要求及投诉,需要时要向前厅部经理汇报,并且确保及时跟进。

  • To exercise initiative and resourcefulness in all aspects of group handling and to co-ordinate and co-operate with Sales, Rooms and F&B departments in all arrangements.

  • 在团队的接待工作中发挥主动性及创造性,协调好与销售部、餐饮部及其他部门之间的合作。

  • Ensures that the cashiering procedures are strictly adhered to and that all floats are used appropriately in accordance to Policies & Procedures set by the Hotel and personnel with access to floats comply with internal Policies & Procedures established by Finance.

  • 确保收银程序能按照严格的标准执行,确保每一个程序符合酒店内部及财务部所制定的政策及程序要求。

  • Conducts daily pre-shift briefings to employees on room occupancy, arrival and departures, functions/ event and special attention that is needed.

  • 组织每天所在班次的例会,宣布每天的住房率、到店客人、离店客人、发生的各种一般尤其是特殊事件。

Qualifications:

  • Has working experience in International Hotel Brands

  • 拥有国际五星级酒店工作经验

  • Expert in Opera

  • 能够熟练使用Opera系统

  • Fluent in English speaking, reading and writing

  • 熟练掌握英语听说读写技能

  • Has good communication skills and problem solving skills

  • 有较强沟通能力及解决问题能力

Primary Location: CN-50-Chongqing

Organization: Hyatt Regency Chongqing

Job Level: Full-time

Job: Front Office

Req ID: CHO000593

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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