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Hyatt Director of Housekeeping in DALLAS, Texas

Description:

Thompson Dallas, the Texas debut at The National , a 52 story building boasting a midcentury-modern hexagon design, rising prominently above the Dallas skyline. Designed to encompass an entire city block, Thompson Dallas will offer 219 guestrooms including 52 suites, 2 defining dining options and 20,000 sq feet of stunning event space. Other amenities will include a resort style pool, custom curated fitness facility, spa, and dog park. Thompson Dallas will bring guests and community together through an inspired tribute to history, design and culture.

The Director of Housekeeping is responsible for all duties of the housekeeping operation and cleanliness levels in all areas of the property. Responsibilities include: staff training, inter- department communications, and staff scheduling. The Director of Housekeeping will promote an atmosphere that insures customer and associate satisfaction. This position requires strong attention to detail, leadership skills, and the ability to effectively deal with department heads, guests, and team members.

Duties include:

  • Responsible for short and long term planning and the management of the hotel’s Housekeeping operations

  • Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans

  • Solid understanding of housekeeping and laundry supplies and pars

  • Teach employees importance of, and how to greet guests and courteously solve guest requests

  • See that inspection program is consistently maintained

  • Assure all safety and security policies and procedures are followed

  • Work closely with all other Departments

  • Inspect some rooms daily

  • Experience purchasing linens and housekeeping supplies

  • Current on latest housekeeping and laundry technology

  • Work closely with vendors to assure proper pricing, delivery, and maintenance

  • Experience teaching, supervising, and mentoring multilingual and multicultural staff

  • Ensure OSHA and ADA policies are adhered to

  • Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc. helpful

  • Insures proper staffing levels for customer service goals

  • Coach and counsel employees to reflect Hyatt service standards and procedures

Experience:

  • Lifesytle, Boutique or Luxury Experience preferred.

  • Bachelors Degree or at least 2 in same role

Qualifications:

  • Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.

  • 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt).

  • With opening hotels, previous hotel pre-opening experience preferred

  • Service oriented style with professional presentations skills

  • Hotel/Hospitality degree an asset

  • Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line

  • Clear concise written and verbal communication skills in English

  • Must be proficient in Microsoft Word and Excel

  • Must have excellent organizational, interpersonal and administrative skills

Primary Location: US-TX-Dallas

Organization: Thompson Dallas

Pay Basis: Yearly

Job Level: Full-time

Job: Housekeeping/Laundry

Req ID: DAL003330

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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