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Hyatt Assistant Front Office Manager in DENVER, Colorado

Description:

When you stay at a Thompson Hotel, you are welcomed as a resident. With intuitive service, each guest is provided a tailored experience, enhancing personal travel journeys and bridging connections to the local perspective. Our hotels are located in timeless destinations, creating the kind of distinct experiences that can transform your day, your trip or even your life.

At Thompson, we believe our guests select our Hotel because of our caring and attentive colleagues who are focused on providing intuitive service and meaningful experiencestailored to each guest experience. We are a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

The Thompson Culture is represented by our mission, values, and goals through: Innovation, Respect, Service-Orientation and Inclusion. Innovate, our colleagues are forward thinking and passionate about hospitality. Respect, our colleagues are inspired by team spirit and camaraderie. Service-Oriented, our colleagues are focused on providing authentic hospitality. Diversity and Inclusion, Diversity is an integral part of who we are and what we represent.

This is not your typical career opportunity. At Thompson Denver, a member of the Hyatt collection, we believe our team members can thrive in an empowered, supportive, creative and energetic environment.

We’re looking for an individual who embodies the luxury lifestyle experience. An ideal Thompson team member has a passion for creating unique experiences, that can quickly perpetuate a culture of great design and superlative service, with a sharp sense of humor. This candidate will have a passion for exceptional hotel service and who can express that belief in an atmosphere of spontaneity and authenticity.

The Assistant Front Office Manager will have oversight of the daily operations of the Guest Services personnel; promoting a safe environment and quality services to achieve maximum guest satisfaction and financial success. Additional responsibilities may include training, staff development and scheduling.

Responsibilities include:

  • A true desire to satisfy the needs of others in a fast paced environment;

  • Refined verbal and written communication skills;

  • Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested.

  • Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts ensuring the guests are satisfied.

  • Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.

  • Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.

  • Maintain a friendly, cheerful and courteous demeanor at all times.

  • Perform other duties as assigned, requested or deemed necessary by management.

Follow-up on any complaints or problems a guest may experience in a timely and professional fashion to ensure a quality guest experience.

Qualifications:

  • High School diploma or equivalent

  • A minimum of one year previous front office supervisory experience preferred;

  • Ability to work a flexible schedule;

The budgeted salary for this position is $43,900-$52,600. Actual pay will be commensurate with experience.

Thompson Denver team members work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Primary Location: US-CO-Denver

Organization: Thompson Denver

Pay Basis: Yearly

Job Level: Full-time

Job: Front Office

Req ID: DEN007081

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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