Hyatt Guest Service Officer - Front Office in DUBAI, United Arab Emirates

Description:
* /Grand in every way./Grand Hyatt hotels feature dramatic architecture, spectacular lobby and public spaces, and multiple dining and entertainment venues. For business conferences and social gatherings of all sizes, Grand Hyatt hotels provide comprehensive facilities supported by state-of-the-art technology and the consummate expertise of a professional meeting and event staff. * Grand Hyatt has a presence in gateway cities and resort destinations around the world, including over 20 properties in Asia. * You are required to deliver brand promise and provide exceptional guest service at all times. * To be familiar with the hotel’s products and services and policies. To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. * To personally and frequently verify that guests are receiving the best possible service during check-in and check-out. To ensure that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information. * To be fully conversant in the use of all computer system in place (e.g. Operam Reserve, Passport Scanning, Police E-online website etc.)

Qualifications:
* Preferably with previous hotel experience and expertise in PMS (Opera or similar systems) experience * Proficient in Russian, German, Italian or French language will be an advantage * Computer literate in Microsoft Window applications an asset * Should posses strong interpersonal and problem solving abilities * Ability to work well during busy operation and in a fast paced environment * To pay attention on guest needs and courteous at all times * Should be a team player

Primary Location: AE-DU-Dubai
Organization: Grand Hyatt Dubai
Job Level: Full-time
Job: Front Office
Req ID: DUB002504

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.