Hyatt Hotel Front Desk Supervisor in FRISCO, Texas
The Hyatt Regency Frisco-Dallas is seeking a Front Office Supervisor to be a part of our exciting team!
Hyatt Regency Frisco is conveniently located 25 minutes north of the Dallas with 301 guestrooms and 27,500 square feet of event space. The 18-story new-build hotel is situated in the heart of Frisco, TX at the Stonebriar Centre. Just steps from Dr. Pepper Stadium, FC Dallas / Toyota Stadium, Frisco, TX.
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position reports to the Front Office Manager. Supervisors possess strong leadership, communication and relationship skills. They are expected to support senior leadership by developing and assuming basic management responsibilities. This role leads other associates by coaching, giving direction and may include training, scheduling, payroll and interviewing. Front Office Supervisors lead the agents whom are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. This position requires open availability to work AM and PM shifts, weekends and holidays.
1 year or more of progressive hotel Rooms Management experience
Service oriented style with professional presentations skills
Hotel/Hospitality degree an asset
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
Clear concise written and verbal communication skills in English
Must be proficient in Microsoft Word and Excel
Must have excellent organizational, interpersonal and administrative skills
A true desire to satisfy the needs of others in a fast paced environment.
Refined verbal and written communication skills.
Ability to stand for long periods of time.
Experience and a thorough understanding of Front Office operations.
Primary Location: US-TX-Frisco
Organization: Hyatt Regency Frisco
Pay Basis: Hourly
Job Level: Full-time
Job: Front Office
Req ID: FRI000201
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.