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Hyatt Director of Sales & Marketing-Grand Hyatt Hangzhou in HANGZHOU, China


  • Direct oversight of the Sales and Marketing operation of the hotel. The DOSM has responsibility of the Sales and Marketing Budget/P&L, revenue forecasting, advertising, marketing, developing and writing business plans, and ownership meetings.

  • The DOSM will be responsible for the efficient running of the division in line with Hyatt Hotels Corporation's strategic priorities, whilst meeting colleague, guest and owner expectations.

  • Must be proficient in general computer knowledge and able to train and monitor both the group and transient contractual agreement process, quoting rates, sending referrals, setting traces, and the management of retention, reactivation, and acquisition accounts.

  • To position the hotel in the local marketplace through appropriate sales and marketing initiatives and to ensure the hotel product and services align with the positioning and brand promise created through marketing communications.

  • To develop, implement, maximize, monitor and evaluate the hotel’s Sales Strategy (goals, tactics and actions) to achieve and exceed forecasted revenue figures in Rooms, Food and Beverage, and all other revenue-generating departments.

  • To maximize colleague productivity with multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.

  • To manage all sales strategy, tactics, and action implementations to create a strong and disciplined sales team who achieve their sales goals.

  • To make sure all sales proposals, collateral, digital tools, and other sales communications are in line with the hotel’s and Hyatt Hotels Corporation’s brand standards, and up to date in terms of information etc.


The ideal candidate is a service-oriented, motivated, passionate, and collaborative individual who has a deep understanding of how to continue to develop strong relationships with customers, how to effectively prospect, and how to positively and creatively lead a team. The DOSM will provide complete and appropriate solutions for every customer in order to boost top-line revenue growth.

  • Ideally with a university degree or diploma in Hospitality or Tourism management.

  • Minimum 2 years work experience as Director of Sales & Marketing for luxury hotels.

  • Good operational, administrative and interpersonal skills are a must.

  • Effectively lead department in providing the highest quality of service to customer at all times

  • Results driven, energetic, and focused

  • Service oriented style with professional presentations skills

  • Clear concise written and verbal communication skills in English

  • Strong organizational skills

  • Ability to harness financial and competitive set data to inform decisions

  • Ability to prospect new business and build relationships with current clients.

  • Must be proficient in Microsoft Word and Excel

Primary Location: CN-33-Hangzhou

Organization: Grand Hyatt Hangzhou

Job Level: Full-time

Job: Administrative

Req ID: HAN000330

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.