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Hyatt F&B Sales Manager-Park Hyatt Hangzhou in HANGZHOU, China


n 能回应所有的电话咨询或来函,确保数据/信息被正确地及时传递。

Be able to handle all telephone or email inquiries and ensure all information data could be delivered timely and correctly.

n 熟练会员卡的各项信息及酒店设施,能带领客户参观酒店。

Good product knowledge of membership card information and hotel facilities. Be able to conduct hotel tour with client.

n 跟进客户信息的收集与登记,确保所有的申请表格都是完全完成的,如果有差异也是可以给与解释的。

Collect and register the guest information. Ensure all application form is fully completed. Proper explanation is given if there exists any discrepancy

n 定期进行客户拜访活动,拓展开发新客户,力争达到所确定的销售目标。

Conduct the sales call as scheduled to prospect for new customer, so as to achieve the fixed sales target.

n 提供持续良好的售后服务,以维系客户关系,稳定并提高会员续会率。

Maintain a good relationship with customers by providing an excellent after sale service to improve the renewal rate of the membership card

n 及时向客户发布最新的餐饮促销信息,跟进预定、收款及其他相关工作

Deliver the latest F&B promotion information to customers in time and follow on the reservation, payment and other related work.

n 随时关注客户的需求变化、反馈意见,定期向总监及副总监汇报并提出建议与意见。

Concern on all the demand change trend and feedback of customer, analysis the reason and provide according advice to Sale Director and Assistant Sale Director.

n 练习优良的电话沟通技术而且能够做到优秀的电话销售。

Practices excellent Telephone Handling Skills and is capable of excellent Telephone Sales.

n 帮助进行电话市场调查,编辑对竞争者进行研究的报告。

Assist in the compilation of telephone market surveys and competitor researches report.

n 确保每月销售目标的完成,参加凯悦美食会会员卡的递送工作。

Ensure to achieve the monthly sales target and participates delivery of membership card.

n 对有关酒店资讯对客户传达或需要时提供帮助。

Assist in the distributions of relevant hotel information to clients when required.

n 确保特殊活动/事件被正确地记录,与保存。

Ensures the activities / events Log book is being accurately maintained.

n 保持与酒店内其他部门良好关系而且提供所有的协助。

Maintains good relationship with the other department and provides all necessary assistance when required.

n 在工作的时候始终确保有一个专业而适当的计划目标。

Ensure that a professional and appropriate image is projected at all times while on duty.

n 任何时候都需要跟进处理销售总监分派下来的任务。

Follows up sales task whenever required or assigned by the sales Director.

Primary Location: CN-33-Hangzhou

Organization: Park Hyatt Hangzhou

Job Level: Full-time

Job: Food and Beverage

Req ID: HAN000717

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