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Hyatt HUAN SPA & Fitness Center Manager-Grand Hyatt Hangzhou in HANGZHOU, China


  • Ensures the smooth running of SPA and Fitness Centreaccording to the established concept statement providing courteous, professional, efficient and flexible service at all times.

  • Ensures the smooth operation of SPA and Fitness Centre.

  • Ensures that members and guests use the gymnasium and aerobic studio in the correct attire for that purpose at all times.

  • Maintains guest satisfaction and that all employees adhere to Policies & Procedures as laid out in the operations manual.

  • Conducts daily pre-shift briefings to employees on room occupancy, arrivals and departures, functions/ events and special attention that is needed.

  • Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems if no immediate solution can be found and ensures follow up with guests.

  • Establishes a rapport with guests, maintaining good customer relationship.

  • Oversees the Club Oasis and swimming pool operations.

  • Ensures all expenses are properly controlled within the department budget.

  • Assists in the planning of recreation programmes and fitness activities for the guests.

  • Ensures all facilities and equipment are being maintained in an operable and safe condition as per the established standards.

  • Ensures the smooth integration with all other hotel operating departments, ensuring that all employees have a thorough knowledge of the Club Oasis facilities and services.

  • Liaises with the Housekeeping and Engineering departments in the upkeep and maintenance of the Club Oasis and swimming pool.

  • Assists in all internal administrative duties, such as control of linen, beverages and retail sales items are correctly carried out.


  • Keep an optimistic and positive work attitude拥有乐观、积极的工作态度

  • Good communication skill and management skills良好的沟通能力和人才分析能力

  • Willing to try new ways and methods of work, and brave to explore new channels乐于尝试新的工作方式与方法,勇于开拓新的渠道

  • Hospitalities graduation with at least two years relative working experience is preferred酒店专业毕业且在本职工作两年以上优先考虑

  • Fluent in English and Chinese中英文流利

Primary Location: CN-33-Hangzhou

Organization: Grand Hyatt Hangzhou

Job Level: Full-time

Job: Spa Fitness and Wellness

Req ID: HAN000892

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