Hyatt HUAN SPA & Fitness Center Manager-Grand Hyatt Hangzhou in HANGZHOU, China
Ensures the smooth running of SPA and Fitness Centreaccording to the established concept statement providing courteous, professional, efficient and flexible service at all times.
Ensures the smooth operation of SPA and Fitness Centre.
Ensures that members and guests use the gymnasium and aerobic studio in the correct attire for that purpose at all times.
Maintains guest satisfaction and that all employees adhere to Policies & Procedures as laid out in the operations manual.
Conducts daily pre-shift briefings to employees on room occupancy, arrivals and departures, functions/ events and special attention that is needed.
Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems if no immediate solution can be found and ensures follow up with guests.
Establishes a rapport with guests, maintaining good customer relationship.
Oversees the Club Oasis and swimming pool operations.
Ensures all expenses are properly controlled within the department budget.
Assists in the planning of recreation programmes and fitness activities for the guests.
Ensures all facilities and equipment are being maintained in an operable and safe condition as per the established standards.
Ensures the smooth integration with all other hotel operating departments, ensuring that all employees have a thorough knowledge of the Club Oasis facilities and services.
Liaises with the Housekeeping and Engineering departments in the upkeep and maintenance of the Club Oasis and swimming pool.
Assists in all internal administrative duties, such as control of linen, beverages and retail sales items are correctly carried out.
Keep an optimistic and positive work attitude拥有乐观、积极的工作态度
Good communication skill and management skills良好的沟通能力和人才分析能力
Willing to try new ways and methods of work, and brave to explore new channels乐于尝试新的工作方式与方法，勇于开拓新的渠道
Hospitalities graduation with at least two years relative working experience is preferred酒店专业毕业且在本职工作两年以上优先考虑
Fluent in English and Chinese中英文流利
Primary Location: CN-33-Hangzhou
Organization: Grand Hyatt Hangzhou
Job Level: Full-time
Job: Spa Fitness and Wellness
Req ID: HAN000892
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.