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Hyatt Management Trainee - Food & Beverage in HANGZHOU, China

* * 根据凯悦标准,为客人提供顺畅、高效的服务。 Provides fluent and efficient service in accordance with Hyatt standard. * 为客人推荐服务,回应客人关于餐饮的要求并提供建议。 Give recommendation on service and responds guest Food and Beverage request as well as provides suggestion. * 根据顺序和程序为客人安排座位、点单并服务食物和饮料。 Assigns seats to guest according to subsequence and procedures, takes order of food and beverage. * 全面了解MICROS系统。 Has a thorough knowledge to all sides of MICROS System. * 根据部门营运手册的要求,确保餐厅所有食物和饮料、机器和设备的正常运作。 Ensure all food and beverage, machines and equipment to be normal running according to Departmental Operation Manual. * 努力使客人满意,并使客人经常光顾餐厅。 Makes effort to satisfy our customers and makes them repeat to dine in the restaurant. * 为客人点单和上菜,避免不必要的延误。 Takes food order and delivers foods to avoid unnecessary delay. * 掌握关于餐厅菜单和酒单的知识。 Has thorough knowledge of menus and wine list. * 促销菜单并说服客人选择价格较高的食物以增加总收入,例如:汤,饮料,沙拉,甜点,等等。 Up sells menus and persuades customers to select higher price foods to increase revenue, e.g. soup, beverage, salad, dessert etc. * 向餐厅经理/副理报告任何困难或问题,以便找到解决方法或进行下一步行动。 Reports any difficulties and problems to Manager / Assistant Manager to find out solutions or take next action. * 保持所有设备和客人需求是同等的。 Maintain equality to both all equipment and customer requests. * 确保根据标准及运作需要摆台。 Ensures table setting to accord to standard and operational requirement. * 确保在用餐结束后,所有餐桌的干净整洁。 Ensures that all tables are clean and tides up after dining over. * 准确为客人预定餐桌并确定用餐人数。 Makes reservation accurately to customers and confirms dining pax.

Primary Location: CN-33-Hangzhou
Organization: Park Hyatt Hangzhou
Job Level: Full-time
Job: Food and Beverage
Req ID: HAN000651

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