Hyatt Banquet Captain in ISLE OF PALMS, South Carolina
SUMMARY: The Event Captain is responsible for ensuring the success of the Event Operations and Event Operations related food and beverage operations.S/he must follow the required procedures for handling, cleaning, disposing of food and beverages. The Event Captain will assist to maintain the AAA Four Diamond Standards.
The Event Captain shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Wild Dunes Resort Culture as well as promoting Wild Dunes Resort as both Hyatt and Employer of Choice!
This position participates in a service charge pool
Essential job FUNCTIONS:
Maintains a commitment to customer service and guest satisfaction
Promotes high Team Member morale
Ensures that all Team Members meet all established service standards
Assist the Event Operations Management team in proper staffing and scheduling
Train and assist with the supervision of staff; including taking necessary disciplinary actions
Communicate effectively with kitchen staff when food ordering expressing any special needs
Be familiar with all property amenities and other restaurant menus and hours of operation
Ensures food and beverage is served while maintaining a consistent presentation and proper temperature
Delivers food and beverage items to guests
Provides general resort information for guests
Offers warm and sincere welcome/farewell for all guests of Wild Dunes Resort including use of guest name & good eye contact with each guest
Maintains an up to date working knowledge of all resort amenities as well as any special events
Interacts with resort staff in a professional manner, assisting other departments with necessary information
Up sells other resort services and amenities to guests
Always maintains a professional demeanor and attitude
Communicates all pertinent information to the Event Operations team
Attends appropriate resort, division and department meetings
Resolves guest issues promptly and with great care and effectiveness
Offers product knowledge of food and beverage to guests
Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.
Follows Event Operations Event Orders with strong attention to detail
Ensures proper handling, cleaning and sanitation of equipment, china, glass and silver
Follows through on lost and found procedures. No articles shall be removed from occupied rooms. Absolute respect for guest property should always be exercised.
Report any needed repairs immediately to supervisor (such as leaky faucets or toilets, loose tile, broken window panes, missing nuts or screws, etc.).
Reports to work on time and according to posted schedule, maintains accurate time records and follows proper standards for issuance of rooms
Maintains a professional appearance. Follows all Wild Dunes Resort dress code standards.
Remains alert, courteous and helpful to the guests and colleagues at all times.
Colleague is held accountable for all duties of this job and other duties as assigned.
eXPERIENCE & eDUCATION:
At least one year customer service experience required
At least one year supervisory experience preferred
At least six months food & beverage experience required
Prior Event Operations experience preferred
High school diploma or equivalent
Must be authorized to work in the United States
Valid Driver’s License
Must be able to read, write and speak English
Must possess valid OLCC card
Must possess valid Food Handler’s card
Must be able to work well under pressure
Must be able to accurately follow instructions, both verbally and written
Must be highly detailed orientated
Must be able to work in a fast paced environment
Must have excellent listening skills
Must possesses excellent communication skills
Must be professional in appearance and demeanor
Must always ensure a teamwork environment
Ability to work a flexible schedule that may include evenings, weekends and holidays
Must have the ability to deal effectively and interact well with the guests and Team Members
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Must be knowledgeable and familiar with food and beverage industry
Must have a passion for creating an exceptional experience for all guests
Team Members who are hired at Wild Dunes Resort will be verified through the federal E-Verify system.
Must be able to work in a variety of weather conditions (rain, wind, sun, heat);
Must be able to work indoors or outside;
Must be able to stand on feet and walk throughout the day,
Must be able to frequently lift and carry up to 50 lbs;
Must be able to bend, squat, push, pull frequently;
Must be able to climb stairs and walk on uneven surfaces on an occasional basis;
Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, squeezing, overhead reaching occasionally
The physical demands described here are representative of those that must be met by a Colleague to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Primary Location: US-SC-Isle of Palms
Organization: Wild Dunes Resort
Pay Basis: Hourly
Job Level: Full-time
Job: Catering/Event Planning
Req ID: ISL000561
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.