Hyatt Jobs

Description:

• Develops and implements all aspects of a comprehensive business plan for the resort’s vacation rental program

• Must have Condominium Association knowledge and training

• Must have/obtain a South Carolina “Property Management In Charge” license.

• Must be able to understand the complex structure of the Village at Wild Dunes.

• Must be able to advocate for the Associations and guide the resort to ensure that they understand the limits and obligations of both entities.

• Must be able to organize and run meetings.

• Coordinates sales efforts and strategies to increase market share of homes and market share of revenue

• Maintains current information on operational practices of other vacation rental operations in Wild Dunes and in other DHR-affiliated organizations including:

• Management contracts (terms, fees, etc)

• Nightly rates

• Cleaning fees

• Policies (pets, deposits, etc)

• Discounts/Benefits

• Meets or exceeds annual net inventory growth goals set by established by leadership team

• Develops and improves relationships for future inventory growth potential with:

• Wild Dunes Real Estate

• Owners of homes currently on our management program

• Owners of other homes currently on the Isle of Palms

• Builders and contractors within the area

• Supervises the performance, attendance, attitudes, appearance and conduct of property management team

• Provides leadership, knowledge, and skills to the vacation rental operation

• Manages the daily tasks and duties of the Owner Relations Agent

• Recommends discipline and/or termination when appropriate

• Manages timely completion of performance appraisals

• Collaborates with Director of Sales and Marketing to identify and implement best marketing strategies for increasing occupancy and revenue, areas of focus to include:

• Website effectiveness

• Collateral materials

• Cross-promotion with Wild Dunes Resort marketing initiatives

• Owner communications

• Owner benefits programs (rewards, events, etc.)

• Collaborates with Director of Revenue to identify and implement best rate strategies, including discounts, packages, incentives, etc.

• Prepares quarterly financial analysis for property owners by home category

• Communicates results of quarterly financial analysis with Operations Managers and homeowners

• Coordinates owner events

• Attends all appropriate department, division, and resort meetings

• Prepares and conducts staff meetings as necessary

• Collaborates with Directors of all departments of Wild Dunes Resort to foster collaboration between all areas

• Stays active in community affairs and organizations such as the Chamber of Commerce and Rotary Club

• Maintains membership in the Vacation Rental Managers Association and participates in meetings when appropriate

• Develops and implements controls for expense management

• Develops and implements all property management training programs

• Utilizes labor management tools to schedule and control labor costs

• Instills a calm, organized approach in all stressful situations

• Works with HR to recruit and hire staff

• Completes all proper new hire and termination paperwork

• Maintains a safe and pleasant work environment

• Maintains a strong morale and spirit throughout team

• Reviews guests’ feedback through Unifocus and communicates information to team to ensure continual guest satisfaction

• Maintains a strong knowledge of hospitality trends, especially in property management

• Coaches and Counsels the Property Management team

• Provides clear direction of goals and objectives to team

• Offers warm and sincere welcome/farewell for all guests of Wild Dunes Resort including use of guest name & good eye contact with each guest

• Resolves guest issues promptly and with great care and effectiveness

• Maintains an up to date working knowledge of all resort amenities as well as any special events

• Up sells other resort services and amenities to guests

• Interacts with resort staff in a professional manner, assisting other departments with necessary information

• Always maintains a professional demeanor and attitude

• Communicates all pertinent information to the Property Management team

• Acts with responsibility towards all company property, supplies and equipment

• Maintains a professional appearance. Follows all Wild Dunes Resort dress code standards.

• Remains alert, courteous and helpful to the guests and colleagues always

• Performs other duties as assigned

Associate is held accountable for all duties of this job and other duties as assigned.

eXPERIENCE & eDUCATION:

• High school diploma or equivalent required

• Two- or four-year degree from accredited college or university or equivalent experience in resort-orientated property management or hospitality industry required

• Certified Manager of Community Associations, preferred

• Prior AAA Four Diamond Standards experience preferred

• At least two years supervisory experience required

Qualifications:

Job REQUIRMENTS:

• Must be authorized to work in the United States.

• Must have valid driver’s license and meet company driving standards

• Must be able to read, write and speak English

• Must obtain a Property Management In Charge License in South Carolina.

• Will be responsible for Vacation/Home Rental program.

• Must be at least 21 years of age

• Must have excellent leadership skills

• Must be a positive example for staff

• Must be able to work well under pressure

• Must be able to accurately follow instructions, both verbally and written

• Must be highly detailed orientated

• Must have excellent computer skills

• Must have strong working knowledge of Microsoft Office programs

• Must be able to work in a fast paced environment

• Must have excellent listening skills

• Must possesses excellent communication skills

• Must be professional in appearance and demeanor

• Must always ensure a teamwork environment

• Ability to work a flexible schedule that may include evenings, weekends and holidays

• Must have the ability to deal effectively and interact well with the guests and associates

• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner

• Must have a passion for creating an exceptional experience for all guests

Employees who are hired at Wild Dunes Resort will be verified through the federal E-Verify system.

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Primary Location: US-SC-Isle of Palms

Organization: Wild Dunes Resort

Pay Basis: Yearly

Job Level: Full-time

Job: Hotel Operations

Req ID: ISL000541

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.