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Hyatt Public Area Housekeeping Supervisor in ISLE OF PALMS, South Carolina


Summary:The Public Area Housekeeping Supervisor is responsible for supervising the operation of housekeeping services for designated Public Areas and Facilities. They will ensure the standards of cleanliness for public areas of the resort are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service. The Public Area Housekeeping Supervisor must follow the required procedures for handling, cleaning, disposing, or moving of objects/materials and/or the clean-up of blood, infectious materials, or body fluids containing blood in accordance with the OSHA Blood-borne Pathogen Standards. S/he will assist in maintaining the AAA Four Diamond Standards.

The Public Area Supervisor shall always strive to provide exceptional service to both internal and external guests. S/he will be responsible for exemplifying the Wild Dunes Resort Culture as well as promoting Wild Dunes Resort as both the Destination and Employer of Choice!

Essential job Functions:

  • Supervise the scheduling, cleaning, and inspection of all public areas and administrative offices around the resort

  • Maintain resort quality standards

  • Know Public Area staff’s work responsibilities and be able to work these positions when necessary

  • Must be able to operate floor machinery such as high and low speed machines, power washers, garage sweepers, and vacuums

  • Maintains cleanliness of resort property. Cleans locker rooms, office spaces, lobbies, lounges, restrooms, corridors, stairways, locker rooms and other designated public spaces

  • Perform ongoing quality inspections of facilities and take corrective action as needed to address quality deficiencies particularly regarding housekeeping issues.

  • Follow-up on facilities inspections for corrective action as needed.

  • Perform daily pre-shift meeting for AM and PM staff

  • Create and perform ongoing maintenance inspections of all facilities and submit maintenance work orders

  • Assist with annual performance appraisals for each employee in accordance with Resort policies

  • Ensure housekeeping staff is equipped with all needed supplies to complete their duties.

  • Cleans and sanitizes all designated areas to Wild Dunes Resort standards

  • Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.

  • Acts with responsibility towards all company property, supplies and equipment

  • Dusts and polish furniture and equipment

  • Empties wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal

  • Follows through on lost and found procedures. No articles shall be removed from occupied spaces. Absolute respect for guest property should always be exercised.

  • Washes windows, walls, ceilings, and woodwork, waxing and polishing as needed

  • Clean wash basins, mirrors, and commodes showers daily

  • Reports to work on time and according to posted schedule, maintains accurate time records and follows proper standards for issuance of rooms

  • Attends appropriate resort, division and department meetings

Colleague is held accountable for all duties of this job and other duties as assigned.


Experience & Education:

  • High school diploma or equivalent preferred

  • 2 years prior housekeeping/custodial supervisory experience preferred

  • Prior hospitality experience preferred

  • Strong supervisory and organizational skills

Job Requirements:

  • Must be authorized to work in the United States

  • Must be have valid Driver’s license and meet company driving standards

  • Must be able to read and speak English

  • Must be able to accurately follow instructions, both verbally and written

  • Must possesses excellent communication skills

  • Must be professional in appearance and demeanor

  • Must be able to work under pressure

  • Must be able to work in a fast-paced environment

  • Must have excellent listening skills

  • Must always ensure a teamwork environment

  • Must have basic knowledge of chemicals and their uses

  • Ability to work a flexible schedule that will include evenings, weekends and holidays

  • Must have the ability to deal effectively and interact well with the guests and associates

  • Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner


Working Conditions:

  • Must be able to stand and walk throughout the day, with intermittent periods of stair climbing;

  • Must be able to repetitively lift, push, pull & carry up to 25 lbs., frequently up to 50 lbs. and occasionally up to 75 lbs.;

  • Must be able to twist, bend and squat frequently; kneel or crawl occasionally; infrequently climb a ladder

  • Primarily an outside job - must be able to work in a variety of weather conditions (rain, wind, snow, heat); with exposure to chemicals and dust.

  • Must be able to perform repetitive hand & arm movements and simple grasping constantly; pushing & pulling, squeezing and overhead reaching frequently.

Primary Location: US-SC-Isle of Palms

Organization: Wild Dunes Resort

Pay Basis: Hourly

Job Level: Full-time

Job: Housekeeping/Laundry

Req ID: ISL000485

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.