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Hyatt Restaurant Supervisor in ISLE OF PALMS, South Carolina

Description:

Summary: The Restaurant Supervisor is responsible for overseeing assigned Food & Beverage outlets to ensure optimum performance, exceptional guest service and maximum profitability of all functions. They will train and motivate staff to exceed goals.

The Restaurant Supervisor will assist in maintaining the AAA Four Diamond Standards.The Restaurant Supervisor shallalways strive to provide exceptional service to both internal and external guests. S/he will be responsible for exemplifying the Wild Dunes Resort Culture as well as promoting Wild Dunes Resort as both the Destination and Employer of Choice!

Essential job Functions:

  • Leads and supervises the outlets team

  • Conducts daily lineups before each shift

  • Communicates all necessary information to the front and back of house staff for each shift

  • Ensures physical atmosphere and cleanliness of the restaurant, including inspecting tabletops and side stations

  • Takes initiative to develop and execute new promotions, events, etc.

  • Responsible for daily report input and logbook entries

  • Enforces high standards of hygiene and sanitation within the outlets

  • Ensures the security of monies, credit and financial transactions

  • Aids in establishing par levels for supplies and equipment

  • Supervises the performance, attendance, attitudes, appearance and conduct of team

  • Monitors and maintains the outlets’ systems and equipment to ensure their optimum performance

  • Implements strategies to continually improve revenues

  • Assists with the development, training and inspiration of outlets staff for promotion

  • Provides prompt follow-up to all guest concerns

  • Assists the Restaurant management team with the design and implementation of training programs

  • Empowers team to exceed service standards

  • Instills a calm, organized approach in all stressful situations

  • Orders all necessary office supplies and ensures proper stocking levels

  • Ensures cleanliness of outlets’ storage rooms

  • Promotes high Colleague morale

  • Attends appropriate resort, division and department meetings

  • Maintains a strong knowledge of hospitality trends, especially food & beverage

  • Utilizes labor management tools to schedule and control labor costs

  • Offers warm and sincere welcome/farewell for all guests of Wild Dunes Resort including use of guest name & good eye contact with each guest

  • Maintains an up to date working knowledge of all resort amenities as well as any special events

  • Interacts with resort staff in a professional manner, assisting other departments with necessary information

  • Up sells other resort services and amenities to guests

  • Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.

  • Ensures proper handling, cleaning and sanitation of equipment, china, glass and silver.

  • Follows through on lost and found procedures. Respect for guest property should always be exercised.

  • Maintains a professional appearance. Follows all Wild Dunes Resort dress code standards

  • Remains alert, courteous and helpful to the guests and colleagues at all time

Colleague is held accountable for all duties of this job and other duties as assigned.

We are looking for a Restaurant supervisors to join our poolside restaurant team and the Rooftop bar, In room dining, and the Lobby restaurant/bar!

Full Time and Seasonal Positions available.

Qualifications:

Experience & Education:

  • High school diploma, GED, or the equivalent work experience required

  • Supervisory food and beverage experience preferred

  • Prior Four or Five Diamond experience preferred

Job Requirements:

  • Must be authorized to work in the United States

  • Must be able to read, write and speak English

  • Must be at least 21 years of age

  • Must have excellent leadership skills

  • Must be a positive example for staff

  • Must be able to work well under pressure

  • Must be able to accurately follow instructions, both verbally and written

  • Must be highly detailed orientated

  • Must be able to work in a fast-paced environment

  • Must have excellent listening skills

  • Must be professional in appearance and demeanor

  • Ability to work a flexible schedule that may include evenings, weekends and holidays

  • Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner

Colleagues who are hired at Wild Dunes Resort will be verified through the federal E-Verify system.

Working Conditions:

  • Must be able to stand and walk throughout the shift

  • Must be able to occasionally lift and carry up to 25 lbs at shoulder height and push/pull up to 75 lbs

  • Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently; squeezing and overhead reaching occasionally

Wild Dunes is an Affirmative Action / Equal Opportunity Employer and offers equal employment opportunity to all, based upon individual merit and does not discriminate on the basis of race, color, religion, national origin, sex, gender, age, disability status, protected veteran status or any other protected class or category.

Primary Location: US-SC-Isle of Palms

Organization: Wild Dunes Resort

Pay Basis: Hourly

Job Level: Full-time

Job: Bars/Restaurants/Outlets

Req ID: ISL000479

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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