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Hyatt Houseperson in KANSAS CITY, Missouri

Description:

Serenely located within the historic Kansas City Club building, this premier Kansas City destination seamlessly combines the old-world charm of a historic social club with modern luxury and elegance. Drawing on over 100 years of history as the premier social meeting place, The Hotel Kansas City provides a truly unique setting for memorable events, as well as inventive dining and nightlife.

In addition to the hotel's 144 guest rooms are the Town Company, a three-meal restaurant; El Gold, a live music cellar cocktail bar; and a lobby lounge and bar that will bring locals and guests together for impromptu mingling. For the event minded guests, there will be 20,000 feet of meeting space that includes impressive historic ballrooms and a 3,000 square foot rooftop event patio.

Job Overview

The Housekeeping Houseperson is responsible for maintaining the cleanliness of the hotel by responding to the needs of Housekeepers/Room Attendants, and guest service calls. This person must have good communication skills as well as the ability to lift, pull, and push a moderate weight. This is a fast-paced position.

Essential Responsibilities

  • Retrieve and deliver guest room supplies.

  • Maintain complete and effective ongoing stocking of all linen closets.

  • Assist Room Attendants as needed (stripping beds, trash removal and retrieving supplies).

  • Acknowledge and respond appropriately to guest needs and requests.

  • Reports as scheduled and in compliance with uniform standards and appearance.

  • Comply with the company’s safety and security policy, procedure, and protocol.

  • At the start of the shift, logs out appropriate set of keys to access required areas of duty. Log in appropriate keys at the end of the shift.

  • Clean, sweep, mop, vacuum or shampoo corridors, elevators, public areas and storage closets.

  • Remove and empties trash from Room Attendant carts and public areas. Also removes and empties soiled linen and terry from the bag on the Room Attendant’s carts. Deliver to dirty laundry storage for further sorting, washing and drying.

  • Delivers cots, cribs and other items to guests.

  • Assist Housekeeping Leadership and Room Attendants with deep cleaning projects that may require the moving of furniture or the quarterly mattress rotation.

  • Report any suspicious persons or activity.

  • Other tasks as assigned by the Director of Housekeeping and Director of Rooms.

Qualifications:

Education:

  • 3-6 months related experience and/or training; or comparable combination of education and experience.

Experience:

  • Previous experience preferred.

  • Knowledge of chemical cleaning agents and operation of various cleaning equipment.

Interaction/Skill Set:

  • Ability to read, write and speak English fluently.

  • Ability to be under and follow directions, and perform job functions with limited supervision.

  • Ability to communicate effectively with the public and other colleagues verbally or in written form.

  • Ability to learn, follow, and enforce standards for cleanliness as they apply to all aspects of public areas.

  • Ability to follow all safety procedures/standards and able to recognize and act in emergency situations.

Work Environment

  • Ability to extend arms, scrub, bend, stoop, stand, and walk in public areas for extended periods of time.

  • OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health safety. Proper clothing and safety equipment (gloves, safety shoes, back belt etc.) must be worn. Colleagues will be trained in the proper use and care of assigned PPE. The hotel requires the required PPE. It is your responsibility to report defective, damages or lost PPE, or equipment that does not fit properly, to your supervisor/manager.

  • Ability to lift, push, or pull a minimumof 50lbs.

  • The individual may be exposed to weather-related factors.

  • Excellent grooming standards.

  • Flexibility to respond to a variety of different work situations.

  • Colleagues may be required to work varying schedule to reflect the business needs of the hotel.

  • Ability to work on your own and as part of a team.

  • Crouching, stopping, twisting, reaching, extension, fingering/feeling, lifting.

Primary Location: US-MO-Kansas City

Organization: Hotel Kansas City

Pay Basis: Hourly

Job Level: Full-time

Job: Housekeeping/Laundry

Req ID: KAN001421

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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