Hyatt Night Audit in KANSAS CITY, Missouri
Serenely located within the historic Kansas City Club building, this premier Kansas City destination seamlessly combines the old-world charm of a historic social club with modern luxury and elegance. Drawing on over 100 years of history as the premier social meeting place, The Hotel Kansas City provides a truly unique setting for memorable events, as well as inventive dining and nightlife.
In addition to the hotel's 144 guest rooms are the Town Company, a three-meal restaurant; El Gold, a live music cellar cocktail bar; and a lobby lounge and bar that will bring locals and guests together for impromptu mingling. For the event minded guests, there will be 20,000 feet of meeting space that includes impressive historic ballrooms and a 3,000 square foot rooftop event patio.
The Night Auditor is responsible for performing a variety of services for guests while playing a key role in the revenues obtained by the selling of guest rooms.
Reconciles all revenues on the overnight shift.
Possesses knowledge of hotel operations, the surrounding geographic area and all hotel facilities.
Perform all night audit procedures.
Audit guest accounts to ensure that room rates and market codes are correct.
Audit guest checks for pricing and sales tax errors.
Prepares a summation of all house charges and all credit card vouchers.
Determine the correct cash figure based on the hotel’s computer system.
Prepare sales summary.
Post all late charges and all guest check corrections to guest folios. Post food, liquor, telephone, laundry, movies etc. to guest folios.
Post all room and tax to active guest accounts.
Run all computer reports.
Register guests and collect valid method of payment and identification while maintaining accurate information on registration.
Accurate accounting of all cash, credit card, and check transactions.
Communicate with staff members on status changes to guest rooms, meeting or banquet facilities.
Other tasks as assigned by the Director of Rooms and Front Desk Manager.
- High school diploma or GED equivalency required.
6-12 months related experience and or/training preferred.
Hotel experience preferred.
Ability to read and understand English fluently and speak clearly.
Excellent listening and comprehension skills.
Excellent written and oral communication skills.
Ability to effectively deal with customers’ complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the guests, and providing positive and proactive solutions.
Noise levels are moderate.
Standing, walking, sitting.
Uses hands to feel, finger, or handle.
Ability to lift up to 75lbs.
Uses close, distant, color, peripheral, depth perception vision and adjusts vision focus.
Primary Location: US-MO-Kansas City
Organization: Hotel Kansas City
Pay Basis: Hourly
Job Level: Full-time
Req ID: KAN001463
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.