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Hyatt Assistant Operations Manager in KEY WEST, Florida


The Hyatt Centric Key West is seeking an Assistant Operations Manager to join our amazing team. The Hyatt Centric is centrally located within Old Town and a short stroll to the lively Duval Street.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. Development opportunities and career path options are endless with Hyatt; there is virtually no limit to where your ambition can take you in our world-class organization. Discover your place to shine in our warm, respectful, and inclusive culture.

The Assistant Operations Manager will have oversight of the front office and guest service staff, cash control for Hosts, staffing needs, guest satisfaction, and the VIP experience. Additional responsibilities will include proactively assisting all pre-arrival and in-house VIP guest's experience, resolution of service issues, staff training and development, and scheduling. The Assistant Manager will report to the Front Office Manager and will complete cross-training in the Rooms and F&B divisions.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.


  • A true desire to satisfy the needs of others in a fast paced environment

  • Polite, friendly, and helpful behavior toward guests, management and fellow employees

  • Refined verbal and written communication skills

  • Microsoft Office proficiency

  • Minimum of one year previous front office supervisory experience

  • Ability to work a flexible schedule including nights and weekends

Primary Location: US-FL-Key West

Organization: Hyatt Centric Key West Resort and Spa

Pay Basis: Yearly

Job Level: Full-time

Job: Front Office

Req ID: KEY001525

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.