Hyatt Assistant Manager (Reservations/Guest Communications Centre) in KOTA KINABALU, Malaysia


At Hyatt, CARE is our purpose and we extend this to all our guests, shareholders and definitely our colleagues. Be a part of this wonderful organization and apply with Hyatt Regency Kinabalu and work with a caring team dedicated on providing efficient service and meaningful experiences.

We are currently looking for an Assistant Manager (Reservations/Guest Communications Centre) who is meticulous and very detailed in capturing information and delivering the details to relevant departments so that guests experience an immaculate stay.This role would require excellent customer service and strong selling skills. Documentation and coordination with all relevant departments and the client is an upmost priority as this will ensure the perfect stay is delivered according to brand standards.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it is career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

* Hospitality or Tourism Management degree or diploma preferred * 2 years or more of work experience * Front Office Background * Effective communication (verbal, listening, writing) * Strong organization skills * Knowledge of overall hotel operations as they affect department * Advanced knowledge in Opera & Reserve * Ability to use Microsoft Office software applications and hotel system applications * Strong problem-solving skills; encourages new innovative solutions when appropriate * Effective influence skills * Effective decision making skills * Able to lead and motivate team Please note that this is a local packaged position and we regret only shortlisted candidates will be notified

Primary Location: MY-12-Kota Kinabalu
Organization: Hyatt International
Job Level: Full-time
Job: Guest Services
Req ID: KOT000080

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.