Hyatt Front Office Manager in LAHAINA, Hawaii
Destination Residences Hawaii is a premier vacation rental property management company with prestigious resorts on Maui, Kauai and the Island of Hawaii: defined by people with genuine purpose, pride and sense of place.
In 2019, we joined the Hyatt family. Hyatt is a global hospitality company with 20 premier brands and more than 900 hotel, all-inclusive, and wellness resort properties in 65 countries across six continents.
Leadership at Destination Residences Hawaii upholds our values, mission and vision through authentic care and support of our guiding principles set by Hyatt Hotels. Our leaders consistently lead by example. Our mission statement is “We foster excellence in performance and provide significant benefits for our owners, guests, and team members as an ‘Ohana with core Hawaiian values, dedicated to sharing Aloha, Ho’okipa and the authentic experiences of our island home.”
The Front Office Manager is responsible for delivering a guest experience that creates customer satisfaction and improves acquisition, retention and loyalty. This position plans and develops guest focused programs, oversees the resolution of guest concerns; and facilitates the delivery of quality, clean, and safe facilities, amenities and services. This position works cohesively with property department heads/managers to identify and positively affect improvements and changes in processes and procedures; and will also interact in both one-on-one and group settings, leading teams and liaising with different levels of management on the regional and corporate level. The Front Office Manager is an integral member of the DRH management team, ensuring the highest levels of guest services through the application of all DRH standards, policies and procedures.
Bachelor’s degree in travel industry management or 5 years of hotel/vacation rental experience with 2 years in supervisory/managerial capacity.
Previous Guest Relations Management or Front Office Management in a hotel or vacation rental condo environment required.
Excellent verbal and written communication skills are required.
Previous experience with utilizing Springer Miller property management system (SMS) strongly preferred.
Working Environment/Physical Demands
While performing the duties of this job, the colleague is regularly required to walk, stand, and sit. The colleague is occasionally required to climb and use balance. Additionally, the colleague will frequently be asked to use body, hands and arms to reach, carry, lift, push and pull a minimum of 40 lbs. Specific vision abilities required by this job include close vision, distance vision, and peripheral vision.
While performing the duties of this job, the colleague will experience temperature fluctuations, and moderate to high noise levels.
Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Primary Location: US-HI-Lahaina
Organization: Kaanapali Alii
Pay Basis: Yearly
Job Level: Full-time
Job: Front Office
Req ID: LAH002687
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.