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Hyatt Reservations Supervisor in LENOX, Massachusetts

Description:

Your journey begins now!

At Miraval Berkshires it is our ongoing purpose to bring imagination, authenticity and meaning to wellness. Each day we work to bring out the best in all we do for our guests and colleagues (you) to take comfort in.

Candidates interested in joining us on this journey need to believe in the power of the individual and understand that regardless of the job, every position has meaning and is important to Miraval’s purpose.

Reservations Supervisor will serve as a day-to-day role model to new and existing reservations agents. Said individual will demonstrate and execute departmental procedures by ensuring that the culture and guidelines of Miraval are met. In addition to that, one must ensure that the team is meeting and/or exceeding budgeted goals for the department.

Essential Functions:

  • Must create a positive, energetic working environment by maintaining high morale and productivity.

  • Implement and manage all processes related to the effective handling of inbound guest calls and outbound calls.

  • Assist in creating a high performance, revenue generating team through consistent development, training and coaching of Reservations Agents and Advisors.

  • Develop and leverage a team of people with unique talents and a variety of strengths to maximize effectiveness of the department statistical measurements.

  • Ensure a positive pre-arrival experience for guests by accurately conveying resort and reservation information, qualifying guest needs, and ensuring precise entry of guest information into booking system.

  • Prioritize tasks and handle multiple duties simultaneously while remaining highly organized with attention to detail and consistent follow-up.

  • Ensures effective resolution of service issues with a proactive approach to guest and associate needs.

  • Respond timely to requests for information and assistance from guests, agents and other resort employees by using good judgement when independent decisions are required.

  • Responsible for organizing the training program for new hires.

  • Other duties and responsibilities as assigned.

Miraval is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the wellness industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

We thank you for your interest. Be well.

Miraval Berkshires offers:

  • World class resort

  • Awarded Fortune’s 100 best companies to work for

  • Unlimited use of our fitness center, yoga classes, and lectures

  • Competitive pay

  • Positions with incentive & bonus packages

  • $1,000 reimbursement for tuition (after 12 months)

  • Employee discounts on all spa services and programming

  • Discounted and comped rates at Hyatt Hotels

  • Positions with flexible schedules

Qualifications:

  • Minimum of 2 years of high-end sales and customer service experiences preferably in a call center, sales/customers service and/or hospitality environment.

  • Advanced technology proficiency with thorough working knowledge of GDS, reservations software and booking systems (Reserve, Oepra, Resort Suites).

  • Exceptional verbal and written communication skills with ability to skillfully articulate resort information to guests and new agents.

  • Previous experience in development and delivery of training information.

  • Exceptional time management, detail and organizational skills.

  • Must be a strong compassionate leader with a self-sacrificing personality.

  • Professional demeanor with exceptional verbal, written and electronic communication skills.

  • Must be completely flexible and be able to work weekdays, weekends, mid shifts, nights and holidays.

Primary Location: US-MA-Lenox

Organization: Miraval Berkshires Resort and Spa

Pay Basis: Hourly

Job Level: Full-time

Job: Reservations

Req ID: LEN000267

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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