Hyatt Floor Manager for Private Dining and Events in LONDON, United Kingdom

As a Floor Manager for the Private Dining & Events department at the Andaz London Liverpool Street, I run the events according to our brand standards which asks for an unscripted service, whereby everybody can add their individual touch and ‘personal style’ to the ambience and environment.

I share the daily responsibility of the Private Dining and Events Departments with the others Floor Managers and the Assistant PD&E Operations Managers. The team consists further of hostesses, waiter/waitresses, commis waiters/waitresses and temporary staff. I am also charge of their training as it’s the people that make the experience for our guests and help create lasting memories.

As we work with all other teams daily, it is important to maintain close and effective working relationships across all departments of the hotel. The most important skill is the ability to multitask as there is a busy operation to run while planning the staff and keeping watch over service levels and revenues. An eye for detail is also essential, as well as looking out for the newest trends and interpreting them in the Andaz way to include them in the operation. I need to be a great communicator to get the most out of my team while as we have a very diverse workforce made up of some talented individuals. As a team we strive to remain on top of our game as the City has evolved around us into a super-competitive environment both for hotels and restaurants.

At Hyatt “we care for people so they can be their best” so I really take in interest in my team, their overall wellbeing and doing what I can to aid their development and make sure they reach their full potential. What I really enjoy is the sense of fun and care that runs through my department but also the hotel; there’s always so much happening that no two days are ever the same!

Primary Location: GB-ENG-London
Organization: Andaz Liverpool Street
Job Level: Full-time
Job: Banquets
Req ID: LON002522

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.