Hyatt Front Office Shift Leader in LONDON, United Kingdom
Front Office – Shift Leader
Welcome to the Andaz, where our name translates from Hindi as "personal style".
Our hotel is not conventional, this is reflected in our people and woven into the fabric of our culture of creating memorable experiences, part of the Hyatt Hotels portfolio.
Uncover an environment free of barriers, where ideas are exchanged and encouraged. We are a 5 Star Lifestyle Hotel located in the heart of vibrant East London. Featuring 267 newly refurbished rooms, 7 exciting bars & restaurants and 15 diverse event spaces. We embrace people challenging the norm and who aren’t afraid of standing out, that’s what makes us different – your personal style whether that be tattoos, piercings or pink hair.
As a Shift Leader the Andaz London Liverpool Street, you play a key role in ensuring the effective running of the Front Office department by assisting the Guest services Managers. Largely your role is centred on looking after our guests, handling their request or queries, ensuring their comfort and satisfaction and taking action where necessary.**
The Front Office team at Andaz is made up largely by the role of the Host; they’re the luggage porter, concierge, receptionist, all things to everyone! We have an extremely dedicated and skilled team therefore much of your day is spent ensuring that colleagues are confident to do the job they need to do and that they have the support and direction they need from you. You are encouraged to be honest and open creating a happy working environment built on teamwork.
Additional duties include; guest correspondence, coaching and training, administration, cash handling, ensuring accuracy of the data in the property management system.
Our ideal Shift Leader:
With your intuition and dedication to people, you are always striving to deliver a great service for our guests. If you are a motivated Shift Leader with experience in a similar role in Hotels, who likes a challenge, we would love to meet you.
Being part of Andaz also means, joining the Hyatt family which has over 679 hotels in over 54 different countries, also recognised as a UK Great Place to Work Company!
What is in it for you?
Continuous learning and development is paramount to us. As such, we pride ourselves on developing and supporting all our colleagues. You will have access to various learning opportunities both online and in our dedicated training room.· 12 free nights per year of service across Hyatt Hotels worldwide · Employee and Friends & Family rates across Hyatt Hotels worldwide · 1 Complimentary night stay for 2 in the Andaz (incl. dinner and breakfast) after 6 months of employment · Discounts of up to 50% in our 7 restaurants & bars · Uniform provided and laundered complimentary · Complimentary meals on duty · Refer a friend bonus £500 per colleague introduced · Bike 2 work scheme · Busy social calendar including annual summer & Christmas celebrations · Workplace pension scheme · Annual season ticket loan · Team member & performance rewards system redeemable in the form of complimentary stays, massages and many more
Are you ready for a dynamic environment where you can truly shine?
_Please be sure to be eligible to work and live in the UK before applying._
Primary Location: GB-ENG-London
Organization: Andaz Liverpool Street
Job Level: Full-time
Job: Front Office
Req ID: LON003532
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.