Hyatt Operations Supervisor in MADISON, Wisconsin
The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt Place, a new kind of Hyatt where the style's relaxed, and the standards are anything but. Hyatt Place is designed to give guests a brand-new hotel experience. And you are the key to bringing it to life.
The Hotel Host Lead creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment.
First contact for guest concerns - Each hotel to set specific options for service recovery
Training of all new Hotel Hosts
Conduct huddles to ensure clear communication of the days events to all Hotel Hosts
Food & Beverage inventory and ordering
Oversee FIFO (first in/first out) process with Food & Beverage
Conduct property tours for new hires and clients as necessary to assist the Sales department
Oversee group reservations to ensure that they are pre-assigned and pre-keyed
Initiate boards for Housekeeping in the morning
Walk through of public areas and kitchen with follow up report/checklist to management
Responsible for overseeing proper meeting room set up/tear down for internal and external clients
Act as Manager on Duty in the absence of management
Inventory control of Hotel Host Stand supplies and kitchen supplies
City Ledger follow up notices
Our successful Hotel Host Leads demonstrate attributes of a great Host by being aware and attentive to our guest's needs; in addition they create conversations and share a moment thereby making a real connection with our guests.
High School Diploma or GED
Six months experience as a Hotel Host at Hyatt Place
Completion of all First Place Training Modules
Schedule flexibility - must be able to work any shift
Outstanding customer service skills
Ability to work well with other associates
A desire and the ability to grow into a management role is preferred
Primary Location: US-WI-Madison
Organization: Hyatt Place Madison/Downtown
Pay Basis: Hourly
Job Level: Full-time
Job: Guest Services
Req ID: MAD000322
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.