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Hyatt Groups & Events Sales Manager in MANCHESTER, United Kingdom


About us

Two new world-class Hyatt hotels opened in Manchester’s Innovation District in January 2020; with 328 rooms, suites and studios Hyatt Regency and Hyatt House Manchester are cleverly positioned on a peaceful square, yet both offer effortless access to Manchester’s City Centre, its transport hubs and tourism attractions.

Hyatt Regency Manchester is an inviting upscale hotel featuring beautiful rooms and suites, an exclusive Regency Club Lounge as well as a high-spec gym plus conferencing, meeting and business facilities. Whereas Hyatt House Manchester offers modern suites, fully equipped kitchens and complimentary laundry facilities making it a luxurious, yet true, home-from-home experience.

About the Role

As a Groups & Events Sales Manager, you are accountable for the functioning of the Groups and Events Sales function within Hyatt Regency and Hyatt House Manchester.

Some of the key responsibilities of the role include but are not limited to:

  1. Creating memorable, well executed events for a wide range of clientele by planning and organizing with clients with an aim of creating repeat guests.

  2. Handle the planning of event enquiries, (including corporate, group and social bookings), quoting hotel rate information, planning of all details in conjunction with the event and liaising with 3rd party suppliers where required.

  3. To send contracts to the client on receiving confirmation of a booking, along with the company terms & conditions

  4. To communicate effectively with the operational departments to ensure a seamless experience for the customer.

  5. Conduct site inspections and meet with clients to discuss their requirements (entertaining of clients may be required in the evenings and weekends).

  6. Accountable to act in a professional and informative manner ensuring product and competitor knowledge is current at all times, ensuring good working relationships with key customers.

  7. Providing guidance and leadership to the Event Sales team with regards to event planning and training.

  8. To work with an entrepreneurial mind-set, strategically looking at potential business opportunities.

  9. Regularly monitors and reviews all prospect, tentative and lost business enquires with the aim of driving increased conversion levels.

  10. Reviews and improves team performance through identifying training needs, mentoring and coaching


Ideally you have already gained work experience in the same or similar role, preferably within a prestigious hotel environment.

You are:

  • Passionate about creating memorable events for your customers

  • Motivated to change and grow your business

  • A knowledgeable & experienced leader within markets including corporate, sports & social

  • Determined to meet your goals and targets and can quickly build relationships with colleagues and clients

  • WIll have previous experience of leading a team and have excellent communication skills

  • Knowledge and experience of managing the sports sector and the Manchester market is desirable

  • Experience of forecasting, budgeting and monthly reporting

If you are a dynamic, sociable and talented that is looking to join a focussed and vibrant team, then we would like to meet you.

Hyatt offers a great range of benefits, including:

  • 12 free nights per year of service across Hyatt Hotels worldwide

  • Employee and Friends & Family rates across Hyatt Hotels worldwide

  • F&B Discounts of up to 50% in our Hyatt UK Restaurant & Bars

  • Uniform provided and laundered (complimentary)

  • Complimentary meals on duty

  • Refer a Friend bonus worth £500 per colleague introduced

  • Workplace pension scheme

  • Continuous learning and development opportunities

Being part of Hyatt Regency Manchester also means joining the Hyatt family which has over 907 hotels in over 60 different countries, also recognised as a UK Great Place to Work Company!

The role is subject to relevant right to work checks as per UK employment law.

Primary Location: GB-ENG-Manchester

Organization: Hyatt Regency Manchester (Crowne Plaza Manchester - Oxford Road)

Job Level: Full-time

Job: Sales

Req ID: MAN001086

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.