Hyatt Guest Services Officer - Reservations in MANILA, Philippines

Description:

At Hyatt City of Dreams Manila, our aim is to create inviting, delightful experiences and make your stay a special one.

Spread over two gleaming towers, Hyatt City of Dreams Manila houses 362 comfortable, modern rooms where you can prepare, recharge and kick back, when you are not busy exploring the city. The hotel is linked to the City of Dreams Manila entertainment complex, which includes family entertainment center DreamPlay from Dreamworks Animation; Pangaea Chaos nightclubs; plus a host of international stores, bars and restaurants.

You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst

meeting employee, guest and owner expectations.

To assist the Reservation Manager in managing the Reservations Department and work closely with Marketing and Sales and other relevant Rooms Departments to maximize Room Yield through Inventory Control while delivering exceptional customer service in line with the Hyatt's Brand Standards.

Qualifications:

  • Ideally with a university degree or diploma in Hospitality or Tourism management.
  • Minimum 2 years work experience as Reservation Agent, Front Office .
  • Good problem solving, administrative and interpersonal skills are a must.

Primary Location: PH-0-Manila
Organization: Hyatt City of Dreams Manila
Job Level: Full-time
Job: Reservations
Req ID: MAN000596

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.