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Hyatt Front Office Agent in MAUI, Hawaii


Destination Residences Hawaii is a premier vacation rental property management company with prestigious resorts on Maui, Kauai, and the Island of Hawaii: defined by people with genuine purpose, pride, and sense of place.

In 2019, we joined the Hyatt family. Hyatt is a global hospitality company with 20 premier brands and more than 900 hotel, all-inclusive, and wellness resort properties in 65 countries across six continents.

The Front Desk Agent enhances the check-in experience by displaying courtesy and Aloha to all owners and guests through positive action and attitude.

Essential Job Responsibilities include and are not limited to:

  • Ability to interact with owners and guests on a daily basis with courtesy and a willingness to perform your duties to the best of your ability.

  • Demonstrates proficiency in all matters pertaining to Front Desk operations and Destination Residences Hawaii, including but not limited to equipment and policies and procedures.

  • Interact with Reservations to anticipate guest movement and occupancy levels, as well as inventory awareness and availability, thereby maximizing occupancy and revenues.

  • Display courteous and prompt resolution of guests’ concerns to secure and ensure future business. Make every effort to limit room moves, discounts, and amenities in dealing with these opportunities while providing the highest level of guest satisfaction.

  • Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

  • Fulfill all job responsibilities and any additionally assigned tasks deemed necessary by the Guest Experience Manager, Operations Managers, Reservations Manager, or the General Manager.

  • Reports to General Manager, provides coverage for General Manager


  • A true desire to satisfy the needs of others in a fast-paced environment.

  • Refined verbal and written communication skills.

  • Ability to stand for long periods of time.

  • Some pool maintenance experience is helpful but not required.

  • Previous resort experience in a front desk or concierge position preferred.

Hyatt is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity.

Primary Location: US-HI-Lahaina

Organization: Puunoa Beach Estates

Pay Basis: Hourly

Job Level: Part-time

Job: Front Office

Req ID: LAH002560

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.