Hyatt Jobs

  • "I feel like I am included, like I am part of something bigger, a small brick in a large wall, but a wall that means something."

    Alina, Room Attendant | Park Hyatt Chicago, Chicago, IL, USA

  • "Being part of Hyatt has been a tremendous opportunity to explore my passion for design. In working alongside my talented colleagues throughout the world, I truly feel part of a larger global family."

    Marisol, Design Manager | Hyatt Hotels Corporation, Chicago, IL, USA

  • "Hyatt gives me the ability to grow amongst a team that encourages me to be the best version of myself and to never stop improving."

    Kayla-jean, Social Media Manager | Grand Hyatt Kauai Resort and Spa, Koloa, HI, USA

  • "Hyatt is my second family. We are all treating each other with respect as we treat our favorite relatives. I am also happy to be working in a professional working environment which supports my needs providing a comfortable home away from home…"

    Hikmet, Team Leader (Food & Beverage) | Grand Hyatt Istanbul, Istanbul, Turkey

  • "I love working with people, both externally and internally. At Hyatt, I believe our authentic hospitality makes people’s life different."

    Benjamin (小洋), Assistant Manager – Bell Service (行李部- 副理) | Grand Hyatt Beijing, Beijing, China

  • "I like working at Hyatt, because I can be myself and creative. I like the familiar atmosphere. My lobby is my living room."

    Sandra, Chef Concierge | Hyatt Regency Dusseldorf, Dusseldorf, Germany

  • "Hyatt provides me with the ongoing training and resources to translate your meeting experience aspirations into an artfully crafted blueprint."

    Jamie, Catering/Convention Services Manager | Hyatt Regency Coconut Point Resort & Spa, Bonita Springs, FL, USA

Find Your Place at Hyatt

Be a part of something bigger. Make a difference in the lives of those around you. Love where you work. Join a company that has spent 61 years building families - valuing respect, integrity, humility, empathy, creativity, and fun. With careers spanning the globe, your perfect opportunity awaits. Discover why Hyatt is consistently ranked one of the world’s best places to work.

Job Information

Hyatt Assistant Front Office Manager in MELBOURNE, Australia

About Park Hyatt Melbourne

Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.

About the Role * * As the Assistant Front Office Manager, you will be responsible for ensuring the smooth and efficient running of the Front Office Departments, as well as providing an excellent and consistent level of service to our guest in accordance with Hyatt International’s brand standards. You will be expected to deliver the brand promise by, managing the Front Office operations for the hotel including but not limited to, the Front Desk, Bell Desk, Guest Services and Park Lounge.

Managing and working a team of 40, you will support the Front Office Manager as well as the Hotel Manager in supervising and managing the day-to-day operations as well as supporting the team to achieve our purpose.

This varied and dynamic role provides a chance to develop your Hospitality career within an international company; either in Australia or overseas.

Some of the responsibilities include: * Deputize for the Front Office manager in his/her absence * Co-ordinates VIP movements with relevant Departments as advised. * Ensures all Front Office employees deliver the brand promise and provide exceptional guest service at all times. * Assist with fortnightly payroll duties. * Assist in controlling the manning levels of the Front Office departments in relation to occupancy requirements, service quality and costs. * Ensure all employees provide excellent service to external and internal customers * Spend time in all Front Office areas to ensure that the area is managed well by the respective team and delivers the brand promise. * To conduct regular meetings to keep employees informed of policies and procedures, special events, further improvement plans and guest comments/staff changes. * Assists the Front Office Manager to plan and implement effective training programmes for all Front Office Team Leaders and Guest Service Officers. Qualifications * Minimum 2 years’ experience as either an Assistant Manager in a large hotel operation (experience in a five star hotel is advantageous) * A relevant degree or diploma in Hospitality, Business or Tourism Management * Strong leadership skills with the ability to mentor, coach, train and motivate team members * Exceptional interpersonal and communication skills along with strong service recovery skills * Excellent time management skills with the ability to multi-task and keep calm under pressure * The ability to manage and influence budgets * Experience within revenue management is advantageous * The ability to create a positive first impression with an understanding of the importance of 5 star grooming standards * The flexibility to work on rotating roster, including weekends and public holidays A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces.

Our values of Empathy, Creativity, Fun, Humility, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt @parkhyattmelbourne

If you are looking for a fulfilling career, please apply

Primary Location: AU-VI-Melbourne
Organization: Park Hyatt Melbourne
Job Level: Full-time
Job: Front Office
Req ID: MEL001656

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.