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Hyatt Assistant Manager - Room Service in MELBOURNE, Australia


About Park Hyatt Melbourne

Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.

About the Role

As the Assistant Manager – Room Service, you will be responsible for running the Room Service department according to the established brand standards of Hyatt International, providing courteous, professional, efficient and flexible service at all times to in-house guests.

Working in a team of 7, you will support the Director of Culinary - F&B Operations in supervising and managing the day-to-day operations as well as supporting the team to achieve our purpose.

This varied and dynamic role provides a chance to develop your Hospitality career within an international company; either in Australia or overseas.


Some of the responsibilities include:

  • Recruitment of new associates within the department with the guidance and support of the Human Resources team

  • Provide training and onboarding support for new associates within the department

  • Provide leadership to a diverse team

  • Creating and communicating the rosters and delegation of tasks and responsibilities

  • Conduct monthly inventory checks on all operating equipment and supplies

  • Control manning levels of Room Service in relation to occupancy, requirements, service quality and costs

  • Handle all guest enquires in a courteous and efficient manner

  • Ensure all employees deliver the brand promise and provide exceptional guest service at all times

  • Forecasting and budgeting

  • Liaising with all necessary departments to ensure the productivity of the outlet is successful in its daily operations


  • Previous supervisory/managerial experience in a similar role and fast-paced environment

  • A current Victorian Responsible Service of Alcohol (RSA) certificate

  • A local certificate in food handling and hygiene will be advantageous

  • Exceptional people management and interpersonal skills along with strong communication skills

  • The confidence to promote ideas and make sound decisions under pressure

  • Strong attention to detail and the desire to produce high quality operational and administrative outcomes

  • Well-developed computer skills particularly in the use of MS Office, POS and Payroll system

  • The ability and confidence to facilitate training at all level

  • Comprehensive knowledge of business needs, financial reporting and productivity requirements

  • The ability to create a positive first impression with an understanding of the importance of 5-star grooming standards

  • The flexibility to work on a 24/7 rotating roster including public holidays

* Due to the effect of COVID-19 on border restrictions, we are currently only considering applications of those currently residing in Australia with working rights.

A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces.

Our values of Empathy, Creativity, Fun, Humility, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt at and @parkhyattmelbourne

If you are looking for a fulfilling career, please apply through

Primary Location: AU-VI-Melbourne

Organization: Park Hyatt Melbourne

Job Level: Full-time

Job: Room Service

Req ID: MEL001971

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.