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Hyatt Front Office Manager / Guest Experiences Manager in MELBOURNE, Australia


About Hyatt Centric Melbourne

Hyatt Centric Melbourne will be positioned as a cosmopolitan hotel in a central city location, where stories of exploration and discovery are created in an ever-evolving digital world

The hotel will be active in local community, embracing and supporting local businesses and creating unique stories around the hotel services, facilities and offering.

Hyatt Centric Melbourne will be the home for dynamic, energetic and enthusiastic team catering for the curious traveler, whether in Melbourne on business or leisure.

About the Role

As the Front Office Manager / Guest Experiences Manager, you will be responsible for the coordination of the guest experiences, ensuring the smooth and efficient running of the department as well as providing a genuine and friendly service to our guests in accordance with Hyatt’s brand standards. You will deliver the brand experience promise by managing the Front Office operation, Concierge, Bell Desk, Guest Services, and the Fitness Centre.

You will support the Hotel General Manager in supervising and managing the day to day operations as well as supporting the team to achieve our purpose, caring for people so they can be their best.

This dynamic and exciting role in the first Centric Hotel in Australia provides a chance to develop your career either in Australia or overseas.

Some of the responsibilities include:

  • Support the Front Office Assistant Managers (Duty managers) in managing the hotel in the absence of the General manager

  • Conduct fortnightly payroll for the department with assistance from Human Resources and the Payroll team

  • Control the manning levels of the Front Office department in relation to occupancy requirements, service quality and costs

  • Conduct regular meetings and pre-shift briefings ensuring all necessary information is passed onto the Front Office team

  • Ensure all employees provide excellent service to external and internal customers

  • Assist in the preparation of the department’s budget including yearly business plans, monthly room forecasts and payroll forecasts

  • Oversee the up-selling an cross-selling of facilities within the hotel

  • Work closely with other departments including Sales & Marketing, Housekeeping, and Engineering etc.

  • Delegate and assign tasks / responsibilities to Front Office staff and assist them with their duties

  • Participate in the recruitment and on-boarding process for all new employees with the assistance of the Human Resources team

  • Develop the skills and effectiveness of all Front Office employees through the appropriate training, coaching and/or mentoring

  • Oversee the operation of the 24x7 GYM and indoor swimming pool, ensuring that it is properly serviced by all stake holders



  • Minimum 2 years’ experience as either a Front Office Manager or an Assistant Manager in a medium to large hotel

  • Strong leadership skills with the ability to mentor, coach, train and motivate team members

  • Exceptional interpersonal and communication skills along with strong service recovery skills

  • Excellent time management skills with the ability to multi-task and keep calm under pressure

  • The ability to manage financial forecasts

  • Experience within revenue management is advantageous

  • Have an outgoing personality with high level of empathy and care

  • The flexibility to work on rotating roster, including weekends and public holidays

A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces.

Our values of Empathy, Creativity, Fun, Humility, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt at and @hyattcentricmelbourne

If you are looking for a fulfilling career, please apply through

Primary Location: AU-VI-Melbourne

Organization: Hyatt Centric Melbourne

Job Level: Full-time

Job: Front Office

Req ID: MEL001989

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.