Hyatt Gallery Host in MELBOURNE, Australia
/A different kind of place/. Created for multi-blenders with 24/7 lifestyles seeking a select-service hotel that will allow them to balance work and play. Hyatt Place is a new generation of hotels that offer casual hospitality in a smartly designed, high-tech and modern environment.
At Hyatt our purpose is to/care for people so they can be their best/- where we get to know others as unique individuals so we can design and deliver personal experiences. A career with Hyatt will open a world of opportunities - to find out more visit us online at: http://www.hyatt.jobs
About the Role
As Gallery Host – Hyatt Place Essendon Fields, you will be the first point of contact for all internal and external guests.This position will help create an experience for our guests by offering guests a larger than home experience with welcoming, helpful and exceptional service by working across both Food and Beverage and Room departments.
The Gallery Host will have a strong presence in the lobby as well as back of house whilst providing an excellent and consistent level of service to our guests and colleagues at all times, whilst also, displaying a courteous, professional and efficient service across a variety of departments.
Main Responsibilities * To be the main point of contact for both external and internal guests. * To assist guest with check-in and check-out processes. * Assist guests with food orders and serve food and beverage items to guests in a friendly, professional and timely manner. * To be flexible and adaptable to work across both Food and Beverage and Rooms departments. * Maintain complete hotel knowledge of all hotel features, services and hours of operation. * Ensure the Front of House areas are well maintained, clean and tidy at all times.
Requirements * Customer service experience is required, preferably in a hotel or related field * Previous experience using Opera PMS and POS systems * Relevant degree in Hospitality is preferred, but not essential * Be able to work a flexible roster including, weekends, evenings and holidays * Excellent interpersonal skills * Strong time management with the ability to juggle multiple demands
Primary Location: AU-VI-Melbourne
Organization: Hyatt Place Melbourne, Essendon Fields
Job Level: Full-time
Job: Front Office
Req ID: MEL001231
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.