Hyatt Jobs

  • "I feel like I am included, like I am part of something bigger, a small brick in a large wall, but a wall that means something."

    Alina, Room Attendant | Park Hyatt Chicago, Chicago, IL, USA

  • "Being part of Hyatt has been a tremendous opportunity to explore my passion for design. In working alongside my talented colleagues throughout the world, I truly feel part of a larger global family."

    Marisol, Design Manager | Hyatt Hotels Corporation, Chicago, IL, USA

  • "Hyatt gives me the ability to grow amongst a team that encourages me to be the best version of myself and to never stop improving."

    Kayla-jean, Social Media Manager | Grand Hyatt Kauai Resort and Spa, Koloa, HI, USA

  • "Hyatt is my second family. We are all treating each other with respect as we treat our favorite relatives. I am also happy to be working in a professional working environment which supports my needs providing a comfortable home away from home…"

    Hikmet, Team Leader (Food & Beverage) | Grand Hyatt Istanbul, Istanbul, Turkey

  • "I love working with people, both externally and internally. At Hyatt, I believe our authentic hospitality makes people’s life different."

    Benjamin (小洋), Assistant Manager – Bell Service (行李部- 副理) | Grand Hyatt Beijing, Beijing, China

  • "I like working at Hyatt, because I can be myself and creative. I like the familiar atmosphere. My lobby is my living room."

    Sandra, Chef Concierge | Hyatt Regency Dusseldorf, Dusseldorf, Germany

  • "Hyatt provides me with the ongoing training and resources to translate your meeting experience aspirations into an artfully crafted blueprint."

    Jamie, Catering/Convention Services Manager | Hyatt Regency Coconut Point Resort & Spa, Bonita Springs, FL, USA

Find Your Place at Hyatt

Be a part of something bigger. Make a difference in the lives of those around you. Love where you work. Join a company that has spent 61 years building families - valuing respect, integrity, humility, empathy, creativity, and fun. With careers spanning the globe, your perfect opportunity awaits. Discover why Hyatt is consistently ranked one of the world’s best places to work.

Job Information

Hyatt Guest Services Officer - Communications Centre in MELBOURNE, Australia

Description:
About Park Hyatt Melbourne * * Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.

About the Role * * As the Guest Services Officer – Guest Services, you will be responsible for ensuring the smooth and efficient running of the department and providing an excellent and consistent level of service to our customers in accordance with Hyatt International’s brand standards.

Working amongst a team of 8, you will support the Front Office Manager in the day to day operations as well as supporting the team to achieve our purpose.

This varied and dynamic role provides a chance to develop your Hospitality career within an international company; either in Australia or overseas.

Qualifications:
Some of the responsibilities include: * Ensure smooth and efficient operation of the Front Office on a day to day basis including cleanliness * Handle internal and external phone calls, relaying messages with proficiency * Operating and controlling the telephone switchboard * Handle guest enquiries and requests and to have a thorough knowledge of Melbourne and its surrounding areas * Receiving Room Service orders and promptly relaying with the Room Service Kitchen and team. * Assist in maintaining a high level of security for guests, staff and hotel property * Ensure that all public and back of house areas are maintained to the specified levels of cleanliness, maintenance and presentation and to instigate appropriate action when necessary Qualifications * Previous work experience in a similar fast-paced hotel operations or reservations environment * Exceptional interpersonal, communication and time management skills with a strong ability to multi-task * Superior customer service skills along with excellent service resolution skills * The capability of working both autonomously and as part of a team * The ability to create a positive first impression with an understanding of the importance of 5 star grooming standards * The flexibility to work on a rotating 24/ roster, including public holidays A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces.

Our values of Empathy, Creativity, Fun, Humility, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt atwww.melbourne.park.hyatt.comand @parkhyattmelbourne

If you are looking for a fulfilling career, please apply throughwww.hyatt.jobs

Primary Location: AU-VI-Melbourne
Organization: Park Hyatt Melbourne
Job Level: Full-time
Job: Front Office
Req ID: MEL001651

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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