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Hyatt Lead Host (Duty Manager) - Rooms in MELBOURNE, Australia

Description:

  • Permanent Full TimePosition

  • Leading Global HotelBrand

  • Competitive salary &benefits

  • Learning, Development& Career advancement opportunities

AboutHyatt Place

Hyatt Place hotels provide intuitive design and quality offerings, delivered at great value. The Hyatt Place experience is designed to be simple and seamless and the brand was recognised by JD Power as achieving the highest levels of guest satisfaction among upscale hotel chains in 2015.

About theRole

As Lead Host – Rooms, Hyatt Place Essendon Fields, you will be the first point of contact for all internal and external guests whilst also assisting with the smooth and efficient running of the hotel through supporting all divisions. You will be required to work across both Food and Beverage as well as Rooms departments, with a main focus on both or either operations.

The Lead Gallery Host will have a strong leadership presence in the lobby as well as back of house whilst providing an excellent and consistent level of service to our guests and colleagues at all times, whilst also, displaying a courteous, professional and efficient service that supports the outlets concept and Hyatt Place standards.

Main Responsibilities

  • To be the main point ofcontact for both external and internal guests

  • Assist hosts with duties asrequired within Rooms, Housekeeping and Food and Beverage as well as all areasof the hotel

  • To be flexible and adaptableto work across both Food and Beverage and Rooms departments.

  • Resolve guests complaintsensuring guest satisfaction.

  • Manage hotel operations in theabsence of senior leadership team

  • Maintain complete hotelknowledge of all hotel features, services and hours of operation

  • To conduct and maintain Foodand Beverage inventory and ordering

  • Ensure the Front of Houseareas are well maintained, clean and tidy at all times.

Qualifications:

  • Relevant degree in Hospitality is an advantage

  • Previous experience using OPERA PMS is essential

  • Previous experience as an administrative orleadership role within in a hotel is a must

  • Excellent interpersonal skills

  • Strong time management with the ability to jugglemultiple demands

  • Exceptional attention to detail

  • Adaptable and able to solve problems quickly

A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces.

Our values of Empathy, Creativity, Fun, Humility, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek into how our colleagues experience the brand, check out #InAHyattWorld, #WorldofHyatt, #hyattaustraliacareers and melbourneessendonfields.place.hyatt.com.

If you are looking for a fulfilling career, please apply through www.hyatt.jobs.

Primary Location: AU-VI-Melbourne

Organization: Hyatt Place Melbourne, Essendon Fields

Job Level: Full-time

Job: Hotel Operations

Req ID: MEL001832

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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